United Spinal Association Jobs

Full-Time Unit Manager - Mental Health

Reports To: Director of Operations, Mental Health

Queens/Manhattan, New York

United States

Responsibilities :

• Oversee the day to day operations of all clinical services provided at unit, for optimal patient experience and workflow efficiency

• Provide guidance and supervision to the Care Team including care managers and patient services representatives

• Ensure facility is well maintained, neat, confidential and welcoming by working with administration, facilities and clinical staff

• Arrange and optimize provider on-call schedules and room assignments; monitor scheduling to manage wait times, flow, and productivity, including strategies to address no shows, urgent, initial and routine appointments

• Monitor and ensure efficient and complete workflows for patient registration (in-person and telehealth visits), as well as phone support

• Monitor and manage patient experience and satisfaction, addressing concerns, health insurance issues, complaints and related issues

• Participate in center-wide and unit Quality Assurance activities and meetings as assigned

• Engage in marketing and promotion activities for services provided by the Health Center and programs to community organizations and residents

• Develop protocols, workflows, policies and procedures related to unit and patient care activities

• Coordinate and manage training and evaluations for staff, ensuring they meet performance expectations for all required competencies

• Manage and deliver bi-directional health center communications that are timely and complete, facilitate interdepartmental coordination for mental health services

• Demonstrate effective teamwork and communication as part of practice-wide care team

• Maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport and driving solutions and team

• Assist Director of Operations with collecting and analyzing performance improvement and QI/QA data

• Assist team with EMR maintenance and improvement with coordination with Clinical Informatics and Information Technology department

• Maintain staff trainings and records

• Perform other duties and projects as assigned

  Minimum Qualifications :

• Minimum 3 to 5 years prior health office management or health care practice management experience

• Bachelor's degree in health administration, nursing, business administration, finance and/or health related field

• In lieu of Bachelor’s degree, minimum 5 years of direct patient registration and/or medical assisting experience, with increase in responsibility and supervision over the years

• Excellent interpersonal skills, ability to work as part of an interdisciplinary team

• Good problem solving skills, inquisitive and interest in learning all aspects of the practice

• Excellent verbal and written communication skills

  Compensation and Benefits :

• Salary: $65,000.00 - 75,000.00 per year

• Medical insurance

• Employer-paid dental, vision, disability and life insurance

• 403(b) retirement savings plan

• Flexible spending accounts for transit, parking, health and dependent care

• Paid time off (28 days for the first year of employment)

• Employee Assistance Program

• Tuition reimbursement for eligible employees, and

• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program