Job Information
Celestica Customer Unit General Manager in Remote Employee US, California
Req ID: 121294
Remote Position: Yes
Region: Americas
Country: USA
Job Summary/Overview
Acts as the primary interface to the customer and manages all aspects of the customer relationship for a key strategic hyperscale data center customer. This includes, but is not limited to: account and engagement strategy, new business development, commercial manufacturing operations, and any after-market services provided to the customer. The GM must deal with complex and controversial negotiations, problem resolution, and project/program implementations all while doing this in an ever changing competitive and business climate. Must have the ability to manage up and down internally and externally in critical situations. Will need to develop Director and VP-level relationships with the customer and prioritize multiple initiatives and priorities on a daily basis. As a Voice of the Customer internally at Celestica.
Overall Responsibilities & Accountability
Global strategic business interface for a major strategic account within the Global accounts group managing a hyper scale data center customer
Responsible for the overall growth of the account by delivering to annual bookings and associated GM targets.
Responsible for the overall customer program P&L and associated business decisions that drive changes to the P&L, such as operational deliverables (cost/quality/delivery), customer pricing and cost allocations.
Manages and works closely with the customer sales team to create forward-thinking solutions that meet customer needs and position us to win new business awards
Responsible (with legal) for commercial terms and contract negotiations.
Ensures that all RFx responses & proposals are complete, accurate, on-time & consistent with the overall account strategy
Develops executive level internal and external presentations to influence outcomes at Celestica and with the customer. Internally promotes and get approval for customer proposals.
Key Activities/Tasks
Customer relationship management (issues, projects, escalations, etc.)
New business development (Growth/bookings, RFP/RFQs, P&L analysis, solution development, CRM, etc.)
Internal metrics analysis and reporting (Revenue, Inventory, GM, EBIAT, ROIC and Customer satisfaction
Business continuity planning, IT and physical site security requirements from the customer, sustainability and green initiative requirements, etc. are also part of the total solution to the customer
Commercial mgmt. support (includes contracts, reconciliation claims and pricing)
Customer and Celestica technology roadmaps, forecasting, future needs assessments and internal alignment to ensure we can meet those needs
Customer manufacturing and services site visit support
Develop and maintain an account Strategic Plan along with key stakeholders internally
Manages an account team of Program Manager(s) and acts as the face to the customer for the business unit
Key Performance Indicators/Measures for Success
Revenue growth, New bookings, and overall financial targets(GM, EBIAT, ROIC)
Key P&L metrics at the BU level
Customer satisfaction and scorecard rankings(if given)
Completion of strategic initiatives to schedule
Business expansion into key new strategic areas beyond traditional business leveraging account relationships, past Celestica business and performance
Skills, Capabilities, Experience and Attributes
Relationship Management
Sales Process and Business Development Management
Industry, Market & Technology Knowledge
Financial and Business Acumen
Understanding of Data Analytics
Ability to learn internal IT tools
Commercial Skills - Contracts, Financials, Quotations
High degree of computer literacy, with proficiency in Microsoft Office applications
Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading through
Able to lead and navigate cross functional teams in a matrix organization
Excellent understanding of Celestica's capabilities, offerings, sites, and key functional teams
Physical Demands
Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
Overnight travel is required.
The above demands are carried out within the existing local Health and Safety guidelines
Typical Experience
- Twelve-plus years plus of relevant experience in an electronics manufacturing and/or related electronics field in sales/BD or account management roles
Typical Education
Bachelor’s degree in a related field or consideration of an equivalent combination of education and experience
Educational Requirements may vary by Geography
Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.
Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.