Job Information
Tenderheart Health Outcomes In-Take Coordinator/ Patient Service representative Bilingual/Miami English (REMOTE) Florida in Remote, Florida
In-Take Coordinator/ Patient Service representative Bilingual/Miami English (REMOTE) Florida
Job ID
27736484
Work From Home
Yes
Location
Remote, FL
Other Location
Description
Qualifications1- year Customer service:1- year Computer skills:1-year medical terminology: (Preferred)Responsibilities:
Assist Intake Coordinators on the equipment and supplies side as needed.
Receive and respond to incoming calls from referral sources and/or potential patients, home health agencies, account managers and exchanges information to identify the organization’s ability to meet the needs of the patient, on a case-by-case basis.
Contacts referral sources to advise of referral status.
Provides information regarding who will deliver the services to the clinical team.
Assist referral sources and/or patients with alternative community resources or equipment providers when the Company is unable to meet the needs of the referral source and/or patient.
Documents and route all calls in a manner consistent with the organization’s policies and procedures.
Collaborates with the Intake team management, account management staff, referral source and patients to identify potential solutions as problems are identified with payer sources.
Communicate customer service issues to management, as appropriate.
Identify, establish, and maintain correct patient and service account information.
Resolve patient complaints and coordinate correction of service to ensure service completion.
Deescalate patient calls and refers patients to appropriate department or person as needed.
Schedule deliveries, pick-ups, and accurately record file maintenances or changes in service.
Effectively communicate with patients of various ages and populations.
Accurately record every patient engagement in corresponding patient information system.
Maintain competency on incontinence coaching biannually.
Must meet individual and departmental performance metrics as indicated by manager.
Participate in traditional and e-learning programs.
Ensure compliance with Company policies and procedures.
Works effectively with other company employees, managers, and departments.
Performs all job functions with Company Mission, Vision, and Values in mind.
All other duties as assigned.