Job Information
Norstella Data Steward in Remote, India
Data Steward
Company: Norstella
Location: Remote, India
Date Posted: Jun 28, 2024
Job ID: R-392
Description
About Norstella
At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.
Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.
Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:
Citeline – accelerate the drug development cycle
Evaluate – bring the right drugs to market
MMIT – identify barrier to patient access
Panalgo – turn data into insight faster
The Dedham Group – think strategically for specialty therapeutics
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.
As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.
Job description
We are looking for a motivated and experienced Data Stewards to join our team and help us with keeping our core data domains up to date, and accurate and facilitate the usage of the master data and segmentations across Norstella. You will be responsible for the management and ownership of the Norstella Customer Master Database and other core data hierarchies, ensuring its optimal functionality and reliability. Additionally, you will play a key role in implementing and maintaining robust data governance practices across the organization.
Key duties and responsibilities
Oversee the day-to-day operations of the customer master data and other core hierarchies.
Assuring quality of and improving trust in master data quality, consistency and completeness among users
Collaborate with cross-functional teams to understand business requirements for customer segmentation and how it can be used across Norstella
Regularly update and refine segmentation within the master data to support commercial growth
Assign segments to new accounts as they are identified in a timely matter to ensure correct pricing is used for quoting.
Acting as the point of contact for change/challenge or potential impact on data and collaborating with relevant data groups
Work closely with Salesforce administrators to integrate customer segmentation across multiple Salesforce instance.
Develop and review reporting to ensure consistency for accounts common across instances.
Develop and maintain strong understanding of the data landscape primarily in Salesforce.
Collaborate with stakeholders on Establishing data-quality metrics and requirements, including defining the values, ranges, and parameters that are acceptable for each critical data element
Ongoing and detailed evaluation of data quality, the identification of anomalies and discrepancies, and the contribution of expertise to understand the root cause
Monitoring lifecycle of the master data
Facilitating development and consistent use of Data Standards and Procedures, Standard master data management-related definitions, Data resources
Collaborate with the Data & Integrations Hub on changes needed for the Customer Master and relevant data hierarchies
Work with the Business Intelligence and Data Hub team to develop insights where Customer Segmentation is required.
Providing expert knowledge (including internal and external standards) and proficiency in understanding and usage for a given master domain
Providing insights into how and where teams can use data to help in day-to-day decision-making
Collaborate with the Data & Integrations Hub on changes needed for the Customer Master and relevant data hierarchies
Key requirements
Proven experience in data management in Commercial and Customer data domain
Understanding the sales operations processes and flows
Knowledge of Customer Segmentation scoring techniques
Familiarity with the Customer Databases like Dun & Bradstreet, ZoomInfo, Bains, allowing for prospecting and deeper market penetration.
Hands on experience in data management and master data technologies and concepts
Strong analytical ability and able to prioritize multiple projects
Good understanding of database structures, master data management tools, technologies and concepts
Strong data analytics and SQL, Microsoft Excel skills
Salesforce experience is preferred
Good understanding of Masterdata management
Salesforce experience and account hierarchies
Excellent problem solving, interpersonal, and organizational skills
Demonstrated skills in relationship building, creating trust, and fostering collaboration between multiple organizations including cross-functional teams
Experience with data visualization tools like Tableau and PowerBI
Our guiding principles for success at Norstella
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.