Job Information
Healthfirst Support Coordinator in Remote, New York
'- Review and organize CareEnhance Clinical Management Software (CCMS), Electronic Medical Records (EMR) pre-enrollment database system, and schedule assessments for field staff (Nurses and/or Enrollment 50+) to ensure daily goals for SHP, CC and PHSP are being achieved.
Section the report by language needs and County for maximum efficiency in assigning active and prospective members for appointments for management review.
Assist with appointment rescheduling activities with documentation in the electronic medical records, scheduling new appointments, preparation of special scheduling projects for SHP and CC and working on other duties based on business need.
Working under the direction of management, maneuver multiple tasks independently with a fast-paced, proactive versus reactive approach to changing priorities; call volume and telemarketing call/appointment goals.
Handle many details and remain focused in an environment with distractions.
Contribute creative solutions and ownership of daily assignments for seamless communication and systematic completion of routine and special projects.
Follow protocol and use logical reasoning to escalate situations to management and clinical staff appropriately.
Maintain daily tracking reports, Nurses (Intake and/or Reassessment), including 3rd party outsourced Nurses, managed services organizations (MSO) and/or partnerships/vendors.
Schedule activities for management review.
Additional duties as requested.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.