United Spinal Association Jobs

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Act as the first point of contact for fielding support inquiries and resolving customer issues via telephone and e-mail for the nVent Nuheat product line. You will handle 25 calls a day and 15 emails a day on average

• Provide product knowledge and tech expertise to customers both internal and external

• Troubleshoot product issues with customers and contractors who are on the job site

• Collaborate with other departments to assist with troubleshooting and find solutions

• Review return requests relative to guidelines and provide authorization for items that are deemed defective

YOU HAVE:

• Ideally, 1+ years in electrical or technical troubleshooting is an asset

• Experience troubleshooting electrical devices and network-connected devices is a plus

• Strong communication/interpersonal skills especially over the phone and over email

• Knowledge of an ERP system for quotes to customers is a plus

• Advanced computer literacy skills such as Microsoft Office Suite

• Experience working in a team environment

• Ability to use problem-solving skills to assist customers

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

• At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.

• We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

• Commitment to strengthen communities where our employees live and work

• We encourage and support the philanthropic activities of our employees worldwide

• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

• Innovative & adaptable

• Dedicated to absolute integrity

• Focused on the customer first

• Respectful and team oriented

• Optimistic and energizing

• Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

#LI-AG1

#LI-Onsite

#INDISC