Job Information
Capital One Senior Manager - Risk Management (US CARD), Platform & Well Managed Operations in Richmond, Virginia
West Creek 1 (12071), United States of America, Richmond, Virginia
Senior Manager - Risk Management (US CARD), Platform & Well Managed Operations
The Card Platforms and Well Managed team provides a strategically positioned defense, designed to strengthen the “well managed” muscle across Card Platforms and Services and fuel sustainable innovation by offering centralized support across multiple dimensions of risk mitigation activities.
As a Senior Risk Manager in Capital One’s US Card Platform & Well Managed Operations Team you will apply your risk management, project management and analytical skills to our highest profile risk projects. You will collaborate across our Product, Tech and Operations teams responsible for working across the enterprise to develop and implement cutting edge risk solutions to ensure Capital One’s continued stability and success. You’ll have an opportunity to contribute to exciting work that will make a difference, driving sustainable solutions for process excellence and risk mitigation to deliver on our goal to keep 100% of Customer promises.
This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
Responsibilities:
Sr Leader support for the ACT Team; responsible for executing controls on behalf of the organizations we support. Currently the team supports 15 Key Business Processes and 180+ controls. The team is supported by onshore and offshore resources that facilitate the day to day execution of the work. Insights are critical to the overall health of the process and must be gleaned constantly to drive a consistent feedback loop.
Gather, interpret, and leverage data and insights gleaned from control execution monitoring to develop actionable steps/recommendations that will improve our risk profile and optimize business results
Develop, coordinate, and enhance processes, tools, templates, and job aides to support well-managed governance, reporting and analytics needs
Develop, contribute, edit, and/or deliver presentations that aid in the design, development, refinement, and usage of insights for proactive risk management methods
Ability to set strategic direction, manage expectations and lead cross-functional teams
Drive centralized management of the control execution monitoring with and in support of key internal stakeholders
Collaborate effectively across multiple levels and organizations (e.g., operations, risk management, enterprise management, etc.) to achieve objectives and support the organization in delivering on top priorities in a timely and efficient manner
Lead a team of domestic associates with dotted line reporting relationship to team of 30 offshore associates
Utilize data and strategic agenda to drive platform wide modernization efforts
Support strategic initiatives for new controls/products as they are developed, providing well managed viewpoint and requirements
What skills you need to bring to the table:
This role is ideal for someone with strong leadership skills, who is capable of driving transformational change and delivering game-changing value. The preferred candidate will have experience working in Operations and Risk Management organizations within a major financial institution or servicing company, with a solid understanding of process management frameworks, risk and control methodology, control operating and design effectiveness testing, creation of data-driven insights, and drafting and telling compelling stories.
Leadership: Influencing, challenging, and enabling associates and leaders to significantly evolve and lead through change. Drive complex projects and programs by providing strategic direction
Tech & Product Fluency: The role does not require technical skills (e.g. coding) but you need to understand how to harness evolving technology to drive business outcomes. Further, you will be diving into problems with Product, Business Analysts, Operations, and Tech teams and the ability to speak their language is critical to collaboration and consensus building
Curiosity: You have a curiosity to challenge the way things work and are capable of thinking outside of the box to develop and advocate for transformative solutions.
Results Focus: You have a bias towards action, try things and sometimes fail. You work in scaled agile frameworks and believe in iterative delivery with a focus on results.
Communication: You can communicate and partner with your team and key stakeholders across all levels of the company to manage, inform, and influence outcomes. They know your priorities and why you are doing what you are doing.
Analytical: Ability to access and leverage data to build compelling stories of where the leverage is and what investments will deliver the best outcome for our customers and stakeholders.
Customer-Centric: You lead with human centered design as the basis for decision making and influencing outcomes
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 5 years of experience in Project or Process Management
At least 3 years experience in Operations or Risk Management
At least 2 years experience in People Management
Preferred Qualifications:
Bachelor's Degree
2+ years of experience in risk or audit or consulting for modernized cloud based technology solutions
PMP, Business Process Management certification, Six Sigma Lean, Green Belt or Black Belt certification
6+ years of experience in Project or Process Management
4+ years of experience in Operations or Risk Management
3+ years experience in People Management
2+ years of experience working with Product and Technology team
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).