Job Information
Northern Apache County Special Health Care Distric Front Desk Supervisor in Saint Michaels, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6563322
We are looking for a Front Desk Supervisor who will be responsible for overseeing the daily operations of the front desk staff
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Duties and Responsibilities
- Supervise front desk staff and ensure that they provide excellent customer service
- Respond to guests\' inquiries and requests in a timely and professional manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Monitor staff performance and provide feedback
- Maintain a clean and organized front desk area
Requirements and Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role
- Excellent interpersonal and communication skills
- Proven leadership and organizational skills
- Working knowledge of hotel management systems
- Able to multitask and prioritize tasks
- Flexible schedule with the ability to work nights, weekends, and holidays