United Spinal Association Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13219002

POSITION SUMMARY Under the guidance of the Membership Director, the Membership Coordinator is responsible for the daily membership department operations and implementing strategies that deliver value to the member experience, improves service and increases retention. This includes supervision of assigned staff, setting standards for exceptional membership service as well as being an advocate and key leader for the YMCA.

KEY FOCUSES

• Program Oversight & Efficiency:Collaborates with department directors to ensure all YMCA programs are accurately entered into the system, properly categorized, and efficiently managed for optimal member experience.
• Cross-Department Coordination:Works closely with program directors to streamline registration, scheduling, and communication, ensuring a seamless process for participants and staff.
• Data & Reporting:Monitors program participation trends, enrollment numbers, and operational efficiencies to provide insights and recommendations for improvement.
• Event & Program Development:Assists in the planning, promotion, and execution of YMCA-wide events and general programs that engage members and enhance community involvement.
• Member Engagement & Feedback:Gathers feedback from members regarding programs and events to help refine offerings and improve overall satisfaction.
• Technology & Process Improvement:Ensures staff are trained in program input systems and identify opportunities to improve workflow and user experience for both staff and members.

ESSENTIAL FUNCTIONS

• Develops, implements, and manages operating plans to promote membership and/or program growth for the YMCA.
• Assists with implementation of membership strategies that promote recruitment of new members and retention of existing members. Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure member satisfaction.
• Implements follow-up phone call strategies to new members, prospects and terminated members.
• Have presence on the floor interacting with all; greeting, ensuring member needs are being met, introducing members to other members and suggesting programs, available for questions, resolutions, staff support
• Handles prospect follow-up, primary contact for tours, sales and member orientation
• Develops, plans, and implements new procedures and methods to achieve strategic goals.
• Maintains a high level of knowledge on all Y programs, services, and policies.
• Assists in hiring, training, and supervising staff in assigned areas.
• Assists with reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.
• Work to ensure that the Membership Desk is consistently providing good customer service by implementing strong orientation training programs and timely refresher trainings.
• Will work with the Membership Director on renewals, billings, financial assistance etc.
• Assists with the annual membership budget.
• Participate in Leadership meetings and activities as directed.
• Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility, and demonstrating professional conduct at all times.
• Responds to challenges with possible solutions in a timely manner.
• All other duties as requested.

QUALIFICATIONS

• 2 - 3 years of experience in member/customer service and supervisory/management position.
• Advanced communication skills as we l as conflict-resolution abilities.
• Strong analytical, critical thinking, and problem-solving skills.
• This person should have excellent personal computer skills and experience with standard business software.
• Ability to relate to diverse groups of people from all social and economic segments of the community.
• This person should have a proven track record of developing authentic and deepened relationships with others and the ability to establish and maintain collaborations with community organizations.
• Must have the ability to work a flexible schedule that may include morning, evening, and weekend hours.
• Certifications: CPR/First Aid, within 30 days of hire

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Must regularly lift and/or move up to fifty (50) pounds, and occasionally move up to seventy-five (75) pounds in the form of supplies or equipment.

Able to sit, stand and bend to perform appropriate tasks.

Must be able to move at an appropriate pace to respond to emergencies.

Follow all safety requirements of the Salina Family YMCA.

May be required to stand for extended periods of time.

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