United Spinal Association Jobs

Fraud Analyst Supervisor

SLC, UT or Richardson, TX (On-Site) – Must be within commutable distance of office

An innovative consumer bank is seeking a Fraud Analyst Supervisor to join their growing teams in Draper, UT and Richardson, TX. As a Fraud Analyst Supervisor , lead and oversee a Fraud Operations team within the contact center , managing daily activities, ensuring productivity and SLA adherence, and providing coaching and training on fraud prevention. Additionally, you’ll be responsible for monitoring casework, analyzing fraud trends, coordinating investigations with stakeholders, and communicating with customers and financial institutions to resolve fraud-related issues while continuously improving operational processes.

Fraud Analyst Supervisor Responsibilities:

• Lead and manage a dynamic Fraud Operations team within the contact center , overseeing daily operations and ensuring efficiency.

• Drive team performance by setting clear goals, problem-solving, and ensuring SLA adherence.

• Provide hands-on coaching , mentorship, and regular feedback to help team members grow.

• Train Fraud Investigators on detecting and preventing fraudulent activity.

• Monitor case quality and workload while providing actionable feedback to improve performance.

• Take charge of a significant caseload, utilizing investigative tools to manage fraud cases effectively.

• Follow established procedures to prepare, document, and process fraud cases accurately.

• Continuously evaluate and improve operational processes to enhance team effectiveness.

• Analyze developing fraud cases, identify risks, and communicate findings to leadership.

• Collaborate with internal stakeholders to investigate and resolve fraud-related issues.

• Interact professionally with customers, merchants, and financial institutions to gather necessary information and resolve fraud concerns.

Qualifications of a Successful Fraud Analyst Supervisor :

• Have 1-3 years of leadership experience with a proven ability to manage and inspire teams.

• Bring 3-5 years of experience in fraud investigation - preferably within a contact center environment.

• Bachelor’s degree or have equivalent experience in fraud investigation.

• Ability to communicate clearly with individuals at varying levels of an organization

• Possess strong analytical skills to identify patterns, trends, and key insights from data.

• Confidently research and make informed decisions on complex fraud cases.

• Thrive in a fast-paced, team-oriented environment while staying self-motivated and detail-oriented.

Why you want to work here:

• Gain experience with a Leading Global Financial Firm

• Medical benefits

• PTO

• Monday to Friday Schedules

• Collaborative and diverse working environment

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.