Job Information
Actalent Client Services Manager in San Francisco, California
Description:
Client services is connected to the lab, when a specimen comes in – help coordinate, connects with patients, connects with physicians who sent it I, help with reporting to clients, answer patient requests (triage to billing dept, or manager) Patient / outward facing, also works with the sales team to provide answers, give patients kits
Individuals who have been part of a startup part of clinical development assay, dealing with clinical trials, someone who has worked in a client services rule, that can speak to clinicians, Be someone who worked in bigger reference lab, Neo-Genomics, Promethus, Sequenom, Illumina.
Their assay/testing process: protein aggregation – spinal fluid is incubated on a plate to allow for the protein to link to other protein, looking for a specific protein. “hands off assay” but the prep work is a lot – 96 well plate, labeling is very important. 1hr prep. The candidate will be responsible for delivering the highest level of customer service to physicians, nurses, and other health care associates through email, telephone, and fax assisting clients with patient laboratory information, questions, and results. Partner across the organization with Clinical Laboratory, Sales/Marketing and Management team members to promote a patient/client focused experience aligned with the company vision and goals. Respond to client emails, phone calls and fax inquiries requesting information or results promptly and courteously. Follow up with physician’s offices on missing requisition information and/or specimen issues
Billing Support : Upload required data in to billing system, provide information to billing staff to respond to insurance and Medicare requests, contact providers to request additional information (ICD-10, medical records, etc.) Enter and maintain onboarding documents forwarded by sales team, coordinate with sales team for clinician inquiries, provide customer/outward facing materials to sales team as requested.
Skills:
diagnostic testing, assay, clinical laboratory, specimen processing, Customer service, Project management, medical terminology, medical billing, project planning, Troubleshooting, service support
Qualifications:
Scientific Bachelors with 5-7 years experience - Ideal background : part of a start of biotech with clinical diagnostic assays that physicians work (maybe clinical research that works with specimens/patients), client services roles – works with physicians, staff, patients.
Amprion is similar to a sequenom but a lot smaller, also similar to illumina on the clinical side
• Clinical lab
• Research team
• Current assay on the market to help with diagnostic for neurodegenerative disorders
• Similar companies: sequenom, Prometheus, Neogenomics, illumina, dermtech
• No back and drug
Experience Level:
Expert Level
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.