Job Information
Robert Half Senior Customer Service Representative in Santa Rosa, California
Description
We are looking to hire an experienced Senior Customer Service Representative to provide excellent customer service and further elevate our customer experience. This individual will be responsible for leading a team of customer service representatives, resolving escalated customer inquiries, and driving customer satisfaction initiatives.
Responsibilities:
Serve as the primary point of contact for high-level customer inquiries and concerns.
Provide excellent customer service by addressing customer needs promptly and professionally.
Act as a mentor to junior customer service representatives, providing training, support, and feedback on performance.
Conduct regular review meetings with team members to analyze performance and identify areas of improvement.
Contribute to the development and implementation of new policies and procedures to enhance the customer experience.
Resolve escalated customer issues while ensuring a high level of customer satisfaction.
Collaborate with different departments to resolve customer issues effectively and efficiently.
Provide detailed reports on customer interactions and feedback.
Assist in recruiting and training new customer service representatives.
Stay updated with the company's new products, services, or policies.
Requirements
Qualifications:
High school diploma or equivalent. Bachelor's degree in business or related field preferred.
Three or more years of experience in a customer service role.
Previous leadership or supervisory experience preferred.
Strong verbal and written communication skills.
Excellent interpersonal skills with a strong customer service orientation.
Exceptional problem-solving skills with a proactive approach.
Proficient in Microsoft Office Suite and customer service software.
Ability to work in a fast-paced environment.
The ideal candidate will have a proven track record of successfully managing a team and improving customer service procedures, with an unwavering commitment to providing superior service to our customers. If you have a passion for helping others and thrive in a customer-focused environment, we would love to hear from you.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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