Job Information
Philips Field Service Engineer- Southern Region in Saudi Arabia - Remote Based, Saudi Arabia
* The location of the role is Abha Region.*
Your role:
Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
Use company property with care to ensure optimal results with minimal operational costs
Keep abreast of new technologies likely to affect PH range of products
Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
You're the right fit if:
University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines
5 years of field service experience in MR/CT and other modalities
Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers’ concerns
Strong customer service and communication skills
Must be able to work both individually and in an established team setting
Advanced level of English & Arabic is a must
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.