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Arkansas Department of Workforce Services Area Manager - Quality Assurance/Systems in SEARCY, Arkansas

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4231907

The Area Manager Quality Assurance/Systems is a critical operational role within our distribution & fulfillment centers that thinks strategically and leads phenomenally to remove obstacles for their team, inspiring them to work with passion. As a change agent and process pro, youll be on the front lines of the ever-changing retail industry. Reporting to the Operations Manager, youll lead your team in fulfilling our customer promise and empowering people around the country to save more and live better.

What you will do

  • Communicate with (or to) individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates).
  • Maintain quality and safety standards in area of responsibility by ensuring associates are trained on Logistics and company policies, standards and procedures; monitoring associate compliance to policies and procedures; distributing and maintaining procedures and supporting documentation.
  • Supervise and develop associates and leaders in area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback; teaching, supporting and modeling Logistics and company policies and procedures; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders.
  • Manage systems hardware and software maintenance and installation by overseeing the work to install new, replacement, or additional systems; ensuring that the necessary repairs are completed on existing systems; and tracking inventory and ordering system components as needed.
  • Manage the execution of QA guidelines, procedures, and programs by identifying ways to increase building efficiency and maintain inventory integrity (e.g. slot profiling, inventory adjustments, cycle inventory tests, managing outside storage, damages, strays, tracking and reporting close date product, hazardous material processing).
  • Manage the troubleshooting of systems applications by working on systems problem resolution with Information Systems Division (ISD) and vendors; and supporting the continuing development of current and future systems applications.
  • Monitor and manage productivity of area of responsibility by preparing, reviewing and/or analyzing business reports.
  • Identify associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations in order to resolve.
  • Implement the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals (e.g., production, quality, safety).

Youll sweep us off our feet if

  • Youre an innovator and problem solver with an entrepreneurial spirit.
  • You have a great eye for process flow and can spot bumps in the road.
  • Youre organized, disciplined, and can manage competing priorities.
  • Youre a master at making complex processes easily understood and executed by a team.
  • Youre familiar with the ins and outs of fulfillment center operations.
  • You know how to make a team feel like a family and integrate play into work.
  • You have high standards lead by example and can hold a team accountable.
  • Youre invigorated by challenges and are ready to engage at Fortune 1 scale.
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