United Spinal Association Jobs

Innova Solutions is immediately hiring an Operations Specialist - Scheduling and Cell Logistics Job Title: Operations Specialist - Scheduling and Cell Logistics Position type: Full-time Contract Duration: 12 Month Location: Seattle, WA Hybrid Pay range: $35 -$40.55 Per Hour Hybrid Set-up: 3 days onsite (Tues, Wed, Thurs); 2 days Remote -9:00am - 6:00pm PST As an Operations Specialist - Scheduling and Cell Logistics you will: The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient treatment schedules for the manufacturing of the company's clinical and commercial autologous cellular immunotherapy products. They will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration. Education and Experience: • Bachelor's degree or 3 years of work experience • Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred Responsibilities: • Participation in projects and working groups is growth opportunity asoperations permit, considering performance and alignment with development plan. • Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners • Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics • Monitor collection, delivery, transportation, and manufacturing activities • Troubleshoot and develop plans of action for issues throughout the patient journey • Interact with internal and external stakeholders over the phone and email • Ensure a positive end-to-end customer experience • Execute escalations and facilitate product returns and product replacements • Input and maintain transactional data related to patient schedules within Client's scheduling system • Document feedback from customers and partners as received • Actively participate in tactical and other meetings as assigned • Facilitate daily operations activities and meetings including shift turnover on rotating basis • Provide real-time scheduling portal support to external users • Monitor and triage requests and issues within the case management system • Provide on-call and holiday support as assigned • Comply with applicable SOPs, work practices, and other documentation • Overtime may occasionally be required as assigned. • Weekend and holiday on-call support is required as assigned. • Travel is possible and will not exceed 10%. International travel will not exceed once per year. Top Skills: • Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred • Salesforce Experience Preferred Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Sara Almas Team Recruitment Sara.Almas@innovasolutions.com PAY RANGE AND BENEFITS: Pay range: $35 -$40.55 Per Hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers bene