Job Information
TEKsystems Configuration Technician in Shakopee, Minnesota
Description:
The Configuration Lab Technician will be responsible for working on multi-customer, multi-vendor configuration projects as an individual or part of a team. This is a technician role in a light industrial I.T. warehouse environment. The position is responsible for the preparation, setup, configuration, testing, consolidation, and packaging of customer equipment required for both major configuration rollouts and small scope maintenance work. The Configuration Lab Technician works to ensure configuration projects are delivered on-time, within budget and at 100% accuracy. The position will be involved in data entry for status and reporting information. This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met.
Specific Duties and Responsibilities:
• Follow detailed specifications for the setup, configuration, and testing of customer equipment
• Assist as needed with the daily maintenance, clean-up and organization of the Configuration Lab including lifting and packaging of boxes
• Set up a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers and network equipment)
• Configure customer equipment as appropriate to projects
• Complete customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments
• Track and record inventory required for projects
• Prepare configured equipment for shipment
• Data management involving configuration status, schedules and project deliverables
• Develop a thorough understanding of the customer’s configuration process which may involve professionally interfacing directly with customers to gather configuration information as needed
• Document and troubleshoot vendor equipment exceptions (DOA and damaged)
• Participate in project-related meetings as needed
• Assist with job status reporting via Microsoft Office and other tools
Qualifications and Experience Required:
• Minimum 2-year technical degree in related field or equivalent relevant industry experience
• Minimum 1 year related experience
• Basic PC and other IT equipment troubleshooting skills
• Knowledge of various Microsoft operating systems
• Proficiency in the Microsoft Suite tools
• Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions
• Prior experience or familiarity with ERP software applications
• Excellent verbal and written communication skills and customer service skills including the ability to communicate effectively across multiple departments
• Ability to accurately track, troubleshoot and problem solve
• Enthusiastic with exceptional organizational skills
• Ability to manage one’s own time effectively (self-starter)
• Physically able to lift PCs, servers, peripherals and network equipment
• Configuration Lab experience a plus
• LAN/WAN certification(s) a plus
• Microsoft Certifications a plus
• CCNA or other related certifications a plus
Skills:
A+, break/fix/ pc tech, routers/switches, LAN/WAN
Top Skills Details:
A+, break/fix/ pc tech, routers/switches, LAN/WAN
Additional Skills & Qualifications:
Strong communication skills and ability to work on their own.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.