Job Information
Marriott Manager, Franchise Operations and Opening, China in Shanghai, China
Job Number 24102645
Job Category Owner & Franchise Services
Location Shanghai Operations, 9/F Tower B One ITC, Shanghai, Shanghai, China
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
The Franchise Operations and Opening Manager is a key member of Franchise – Pre-Opening team, which serves as the connective tissue within the Franchise team and internal/external stakeholders to ensure alignment and progress on interdepartmental projects. The position will report into Director, Franchise Operations and Opening, China and will focus on providing execution and support franchise team throughout the project cycle and appropriate communication skill in contacting with business stakeholders.
CANDIDATE PROFILE
Education and Experience
4-year degree from an accredited university in Business Administration, Hotel Management, Communications or related major
Learning & Development or Training experience is preferred
3-5 years progressive work experience in the hotel industry
Skills and Competencies
Experience in Operations division of full service/select service hotels; cross-brand experience is an advantage.
Experience working on projects that relates to operations or guest experiences.
Ability to figure out the initial plan timeline with reference to instruction/ guideline from the manager. Strong logical capability to support franchise team throughout the project cycle and appropriate communication skill in contact.
Highly Self-motivated and self-disciplined, committed to drive stella results, willing and passionate to learn new things and explore knowledge;
Strong and solid analytical skills, attention to detail and skillset of office software are essential.
Solid training skills with sound leadership style;
Excellent command of written and spoken English and Mandarin
Proven track record of managing projects in a highly matrixed and relationship-based organization.
Ability to manage multiple stakeholders with varying degrees of understanding and buy-in.
Ability to provide problem-solving and leverage resources to optimize department capabilities.
Possess confidence and ability to present to property level audiences.
Experience in reporting tools such as PowerBi and others is a plus.
CORE WORK ACTIVITIES
Generic Expected Contributions
This position will be served as a supportive position to work closely with Sr operations to answer questions as they arise for daily troubleshoot issues on franchise pre-opening hotels’ compliance with Marriott brand standards, program requirements and handle technical challenges/issues, help drive opening effectiveness, ie, EID register, MGS resources & usage, digital, branding, revenue reporting and analytical skills auditing and training, provide MI resources when needed to address daily operational technical challenges, conduct webinar and/or on-property trainings to franchisees and GMs/Excoms to leverage Marriott capabilities when needed.
Assist to deliver training programs to address and elevate franchisees’ operational effectiveness & S&M/revenue analysis skills, solid familiarity of Marriott brand standard to train them on what and how to leverage Marriott systems, tools, resources, to conduct Knowledge checks to ensure operators know what and how, including yet not limited to pre-open stage, pre-sale process, hotel count down process, hotel operation standards after opening, BSA, GV; to observe hotels team and build action plans when needed to drive performance and BSA;
Assists team leader in achieving business results by:
Utilizing technical knowledge and skills to enhance business processes such as the coordination of workstream meeting.
Establishing priorities for self and, where appropriate, others.
Allocate own time effectively to meet goals in a manner that does not disadvantage other associates or groups.
Create concise dashboards to summarize progress on key initiatives and performance reporting.
Organize and track project activities through concise and effective project charters, excel models and presentations.
Assists all Franchise team with tracking of project milestone, timely issuance of required project guidelines, tracking of brand standard deviations and project hot issues log, and updating of project schedule etc.
Communicate performance updates, key milestones, project insights and achievements to stakeholders
Alerts each project leader when certain project milestone is delayed or behind schedule
Possess acute attention to detail and catch errors before deliverables are finalized.
Informs, updates, and provides information to cross-disciplines subject matter experts (SMEs), and other stakeholders in the region.
Discuss best practices, joined decision making and effective methods to engage properties.
Establishes and maintains documentation for all assigned tasks and initiatives.
Set up calls, meetings as necessary to support project initiatives. Facilitating meetings with clear agendas and outstanding decisions
Performs other duties as appropriate.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.