Job Information
The LEGO Group Retail Operation Manager in Shanghai, China
Retail Operation Manager
Location Shanghai, Shanghai, China
Job ID 0000017815
Category Retail
Job Description
The role is responsible for the LBR stores operation routine tasks, continuous optimization and drive efficiency
Standardize & optimize operation processes, monitor store exeution, and support global audits;
Maintaining, editing and updating the Operations Manual wherever we need to add new policies and/or procedures in the stores
Manage the store service vendors (security/cleaning/maintenance/NPS/MSP…), oversee vendor service quality and cost saving, PO management.
Oversee store operating year budget plan & control
Looking into key metrics, data and analysing trends to bring new ideas to ground in an effort to improve store operation efficiency and productivity
Project management where you are expected to identify, prioritize and bring to completion multiple improvement projects within an agreeable timeframe with all quantitative and qualitative data, findings, and recommendations analysed
Being a Store Files Documentation/Data & Info Library Architect to ensure there is a way of sharing knowledge effectively within the store network
Support store trainings/workshops
Other store operation administration support: Finance/Contract/Meetings/Stock/Facilities/Employee Benefits…
Do you have what it takes?
A strong background from a Retail environment, where you have supported and/or managed multi-site stores/flagship stores for a period of 1 year plus and collaborated and influenced a broad range of stakeholders, preferably across countries
An understanding and passion for customer, consumer and shopper needs and how to deliver premium and engaging consumer experiences
Some Project Management experience, where you’ve gained exceptional organisational and problem-solving skills
Very strong proficiency in Data Management, Microsoft Office Excel, PowerPoint, Word and SharePoint
Excellent communication and presentation skills, where your strength lies in conveying a clear message to multiple people
An innovative mindset who dare to challenge status quo and be an ambassador for change
Flexibility to travel to the various stores across China
Fluent in English both for oral and writing
#LI-BZ1
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.