Job Information
Link Solutions Inc PKI Service Desk Technician in Sierra Vista, Arizona
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.
Link Solutions is seeking a PKI Service Desk Technician to join our team in Sierra Vista, Arizona.
US Citizen
Swing-Shift (shift info below)
Non-remote (relocation incentive available)
As a PKI Service Desk Technician, you’ll be crucial in providing technical and system support for the U.S. Army Network Enterprise Technology Command (NETCOM) Center at Fort Huachuca. Your responsibilities will span across various teams and involve collaborating with high-level managers.
Job Responsibilities:
Resolve daily PKI and card access tickets which include user permissions, SSL certificate requests, servers, and applications access requests.
Will manage reinstatement and renewal of user privilege accounts.
Assist with system upgrades, version uplifts
Maintain, support, and troubleshoot PKI systems for infrastructure issues.
Monitor PKI infrastructure and ensure operational readiness.
Evaluate all certificate types for problems, issues, renewals, and revocations.
Assist end-users with certificate-related issues.
Administer the PKI certificate lifecycle for various applications and solutions.
Provide End-user certificate support for certificates.
Support certificate requests, escalating to senior members as needed
Participate in projects to deploy new PKI applications and services.
Implement changes to the PKI infrastructure and change control policies and procedures.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Shift Information:
SWING-Shift
Sunday - Thursday
2:00 p.m. – 12:30 a.m.
Must be a US citizen.
Must have or be able to obtain and maintain a DoD Secret Security Clearance.
IAT Level II Certification equivalent or higher (CompTIA Security+ CE, CCNA Security Training, CySA+, GICSP, GSEC. etc.)
AA/AS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts or two (2+) years of relevant experience.
Current Computing Environment (CE) certification (required within 90 days of performance start date).
Experience monitoring and evaluating the performance and security of PKI systems.
Communicate effectively with customers who have different levels of technical knowledge and expectations.
Knowledge of the security principles for protecting customer data and PKI systems.
Experience with PKI systems, such as certificate errors, access issues, encryption failures, etc.
Preferred:
Active T3 security clearance.
BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
Windows Server Update Services (WSUS) servers experience.
Experience working in a Department of Defense (DoD) environment.
Ability to function independently and as a team player in a fast-paced environment required.
Strong analytical and problem-solving skills.
Ability to diagnose and resolve technical issues efficiently.
Ability to communicate technical information to non-technical users.
Able to multitask, prioritize, and manage time efficiently
Accurate and precise attention to detail.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.