Job Information
The LEGO Group Business Insights Analyst in Singapore, Singapore
Business Insights Analyst
Location Singapore, Singapore
Job ID 0000016766
Category Consumer Service & Contact Center Operations
Job Description
Do you have a knack for turning numbers into action?
We are looking for a Business Insights Analyst who prides themselves on being the voice behind the numbers!
Join us to define and drive positive changes to help us remain at the front edge of consumer engagement through an interconnected ecosystem of touchpoints!
No relocation assistance is offered for this position.
Core Responsibilities
Drives communication of our consumers’ voice through provision of comprehensive surveys and contact analysis.
Reviews consumer survey data, including voice and text comments, and creates insights and trend reporting on it utilizing a variety of communication techniques in a daily/bi-weekly/monthly/quarterly cadence to various audiences.
Works with cross-function teams to proactively define analytic questions, scopes of work and align on priorities, challenging status quo beliefs through insights.
Represent the voice of the consumer through contact reporting and insights that drive key business decisions and transformation.
Build, develop and maintain data models, reporting systems, automation and dashboards to monitor and communicate performance metrics.
Presents results of analytical initiatives and insight activities across the business.
Play your part in our team succeeding
LEGO Consumer & Shopper Engagement (CSE) has the objective of putting the voice of the consumer at the heart of everything LEGO does, providing the insights to drive data-based decision making at all levels. We are looking for a Business Insights Analyst to bring their skills with data analysis, insights creation and communication to contribute to our growth and development.
Do you have what it takes?
Advanced ability to utilize various data sources to synthesize insights, and the communication skills to deliver reports with strong storytelling narratives via presentations.
Experience working with databases, producing data analytics, reporting and dashboards to monitor and communicate performance metrics, including the automation of these.
Advanced data analytics, modelling and visualization skills, including the use of Excel, Power BI or Tableau.
Excellent communication and stakeholder management skills, proactively defining questions, scope and delivery.
Able to work both independently and in close collaboration with cross-functional project teams.
Experience with programming languages like SQL or Python would be advantageous.#LI-SW1
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO ® team today.