Job Information
COTIVITI, INC. Client Services Manager DM COB and YM in SOUTH JORDAN, Utah
Client Services Manager DM COB and YM Job Locations
US-Remote ID
2024-12921
Category Client Services
Position Type Full-Time Overview
The Client Services Manager (CSM) is a member of the Client Services Team which aligns and supports the greater business unit solutions of Data Mining (DM), Coordination of Benefits (COB) and Yield Management (YM). A CSM serves as the main day-to-day point of contact for clients both internally and externally and is focused on achieving strategic plans with clients, revenue retention, client satisfaction, and growth. This role builds and sustains customer relationships and achieves the client's recognition of Cotiviti as a trusted partner. The CSM should be proficient across designated Payment Accuracy solutions and is able to operate independently while coordinating with multiple internal partners to drive excellent client service.
Responsibilities
Represents Cotiviti in daily interactions with Clients. Builds and sustains the customer relationship and partnership with Cotiviti. Serves as client liaison through successful collaboration with internal partners, including Client Engagement, Implementation Services, Audit Operations and Yield Management, for client issues, escalations, and increased scope opportunities. * Utilize deductive reasoning to grasp and interpret client deliverables and requests effectively. * Proficient in established operational workflows between Cotiviti and Client. * Takes charge of agenda-driven meetings with clients in a purposeful and engaging manner. * Communication, both verbal and written, is clear and concise. Prepares remediation plans when appropriate and supports the preparation of client presentations. * Supports achievement of company financial targets through successful management of assigned client performance. Understands drivers for any gaps in Client targets and supports strategy alignment with Client and internal partners for success. * Drives timely Client approvals for new concept/white paper submissions. * Monitors and drives resolution to outstanding Client inventory and aligns strategy with key internal partners. * Ensures alignment and internal monitoring are established for all pertinent Client service level agreements (SLAs). * Proactively communicates/escalates any potential issues which could impact Client performance. * Behaves in a way that consistently demonstrates a commitment to Cotiviti values. * Adheres to established internal documentation and organization standards * Ensures confidentiality and security of all data, adhering to all HIPAA (Health Insurance Portability andn Accountability) laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that ournnenvironment is a safe one, complying with industry standards * Demonstrates understanding of Cotiviti policies and procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements.
Qualifications
- Bachelor's Degree Required in related area including but not limited to Healthcare Administration, Business Administration, or Management.
- A minimum of 5 years of relevant healthcare experience is essential, encompassing operational roles in healthcare consulting, provider relations, network management, or claims operation.
- Minimum two years of related project management experience required including management of client deliverables preferred.
- At least 2+ years Cotiviti experience is recommended for individuals seeking their next opportunity internally. (Example: Client Services Associates and/or Payment Accuracy Team Lead or Manager).
- Requires understanding of healthcare billing, claim lifecycle, and healthcare... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities