United Spinal Association Jobs

SUMMARY: Responsible for for crafting, managing, and delivering the narrative that shapes the public perception and internal culture of a company. PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Planning and approving regular communications that may be sent to clients or internal employees Developing messaging that is in line with Engie Impact Branding and Values Responsible for providing clients vital information on our services, addressing their needs and concerns and conveying their wants, needs and expectations to the rest of the organization Develop and implement a solid communication plan for effective response to incidents that may impact clients Understanding our clients' needs and demands, and conveying them accurately to our employees Partners with senior management and other cross-functional groups to support key business objectives, long-term goals, and projects with strategic customer- and employee-centric communication programs and initiatives and content Create and manage an ongoing "voice of the customer" feedback loop Work closely with both Client Success and Operations teams to understand the business landscape and industry trends to inform internal and external communications Support the Client Success organization in ad hoc requests for client communication Partner closely with the Senior Business Analyst (SBA)and Client Value teams in generating valuable customer facing data sets and consistent reports Support corporate communication projects and client communication initiatives as needed Manage response plan for Client NPS feedback Utilize Salesforce to track client communication and outline proactive communication plan across client sectors. Education/Certification/Knowledge: BA or BS preferred. Degree in marketing, business, communications, journalism or PR preferred. Experience: 4-5 years of experience either within a corporate marketing organization or at an agency with PR, media relations, social media or marketing. Has developed communications plans, written press releases, managed social media programs and project-managed corporate marketing initiatives through completion. Experience in Energy/Technology/B2B environments preferred, though not required. Proficient in Microsoft Office. Experience working with senior leaders on developing and executing external communication strategies. Experience directly managing corporate social media programs Experienced with CRM tools; Marketing Automation Software a plus. Skills/Abilities: Ability to prioritize and handle numerous competing demands in a high-volume, fast-paced working environment, frequently under urgent deadlines. Ability to communicate clearly and concisely, both verbally and written. Ability to build effective presentations. Ability to execute communication and marketing campaigns and support measurement of impact. Exceptional writing skills across several mediums including: social, press releases, news articles, email communication Ability to analyze data and is comfortable with making data-driven decisions. Ability to collaborate with key stakeholders across the organization to drive results. At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment