Job Information
Bath Planet Confirmation Manager in Springfield, Missouri
At American Reflections Bath and Spa dba Bath Planet Missouri, we pride ourselves on delivering a seamless customer experience from the first inquiry to the final install. As a fast-growing bathroom remodeling company, we're looking for a proactive and personable Confirmation manager to be the crucial link between our marketing efforts and our sales success.
Position Overview:
The Confirmation Manager is responsible for contacting inbound leads, qualifying their interest, and scheduling in-home or virtual consultations with our sales team. You'll be the first voice our future clients hear-so your ability to build trust, create excitement, and communicate clearly is essential. This role is ideal for someone who is organized, detail-oriented, and thrives in a fast-paced environment where communication and follow-through are key.
Key Responsibilities:
Contact inbound leads quickly and professionally via phone, text, or email
Qualify customer interest and ensure project alignment (budget, scope, timeline)
Schedule consultations and coordinate calendar availability for the sales team
Track all lead activity in CRM or scheduling system
Follow up with leads who haven't responded to initial contact
Work closely with marketing and sales teams to improve lead conversion
Provide a warm, informative, and positive first impression of our company
What You Bring:
1-3 years of customer service, sales support, or appointment setting experience
Strong phone and communication skills-you know how to connect with people
Ability to manage a high volume of leads with professionalism and speed
Excellent time management and organization
Experience with CRM systems
Self-starter who is comfortable working independently and meeting performance goals
Why Work With Us:
Be part of a growing, supportive, and mission-driven team
Competitive pay plus performance bonuses
Flexible work schedule and potential for remote work
Opportunities for growth within the company
A fast-paced, rewarding role where your efforts directly impact success
How to Apply:
Ready to be the friendly voice that kicks off unforgettable remodeling experiences? Send your resume and a short message telling us why you're a great fit to bpresumes@bpswmo.com or visit our website at https://www.bathplanetmo.com/careers.
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