Job Information
CoStar Realty Information, Inc. Account Management Intern in Beijing, China
Account Management Intern
Job Description
Main Purpose of Job
Ensuring that STR maintains its position as the market leader in global hotel benchmarking, you will be part of the wider account management team which is the backbone of our company’s operations. This role offers a variety of daily tasks, which help us to give our clients an effective and efficient service whilst protecting our data integrity and quality.
With focus on hotel account relations, you will be responsible for supporting Account Manager for managing, building and retaining relationships with clients. As you will also be in regular contact with clients (both external and internal) strong written and oral communication and interpersonal skills are required in English and Chinese. As our reports are produced to a specific timetable, you will need to be highly organised in your approach to work, with an ability to prioritise tasks and follow through. You will be able to manage a variety of tasks to a high standard, often within tight deadlines.
Key Responsibilities and Accountabilities
Supporting Account Manager to manage, retain and develop key client relationships
Supporting Account Manger to manage a number of key clients’ relationships within large domestic and international hotel companies.
Support clients’ administration queries such as contract issue, system setup.
Weekly and monthly proactively contact clients to chase missing data to ensure high participation.
Participate in project work as required e.g. testing reporting and applications, obtaining client feedback for new products etc.
Proactively manage customer account data
- Proactively ensure the client relationship management system (Salesforce) and all other systems contain accurate information, to update on a daily basis.
Use of STR systems
Follow all STR SOPs including the use of all systems.
Ensure all customer contacts and sales are recorded in SalesForce, as performance will be measured using this system.
Being an integral member of the team and be up-to-date with professional personal development
Understand and adhere to the STR vision and our values .
Work effectively across internal teams, ensuring information is shared effectively and in a timely manner.
Participate in internal STR project work as required, e.g. product roll outs, and obtaining client feedback.
Attend training and actively seek to continually enhance understanding of STR products and value proposition.
Attend marketing events, team meetings, kick off meetings and functions as required.
Adhere to all STR processes and policies and maintain customer confidentiality.
Ensure STR brand and corporate values are evident to the customer at all times.
Core Competencies
Industry Knowledge
General Knowledge and understanding of the hospitality industry.
Client Focused
Ability to react quickly and efficiently to customer issues. Proactive. Putting customer’s interest first.
Relationships
Confident communicator, eager to collaborate with others. A team player.
Delivers Results
Endeavours to collaborate with others to achieve resolution goals. Ability to prioritise own time and tasks.
Resolution Focus
Task oriented, good follow through of processes and procedures.
Job Qualifications
Experience
Preferably have worked in a hotel environment, e.g. in Front Office, Reservation.
Team Work
Acts as an integral part of the team, keeping other members informed about what is happening, as well as assisting colleagues as required.
Technical and Analytical Skills
Knowledge of MS Office – Excel and PowerPoint;
Some knowledge of SalesForce, hotels’ PMS/RMS is an advantage
Language Skills
Native Speaker of Mandarin; Fluent in written and spoken in English.
Education
Business / Hotel Management degree
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to recruiting@costargroup.com .