Job Information
Hiregy Staffing Customer Service Representative (19658) in Tampa, Florida
[Listed by a no fee staffing agency**
[Job ID: 19658
*[This position is onsite
[Must have the following to apply:]{arial",sans-serif"=""}]{arial",sans-serif"=""}*]{arial",sans-serif"=""}]{arial",sans-serif"=""}
- High school diploma or equivalent required
- 1 year experience
- Must be tech savvy
- Must be computer proficient and able to navigate dual screens and (9) software systems, typing approximately 40 WPM
[Preferred:]{arial",sans-serif"=""}
- Bilingual: Spanish/English
*[Required Screenings: [Background check required
[Job Description:]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}*
- Respond to inbound calls regarding the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
- Call time: Approximately (6) minutes per call, (11) for FNOL
- Act as primary service contact for customers and agents. Provide technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services
- Respond to telephone, on line, and written inquiries.
- Process policy level transactions within level of authority.
- Conduct research when needed to complete service requests. Handle all service requests within department service standards
- Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
*[Hiring Process: [Provide an Employ Florida Resum Online or uploaded Resum (recommended). Email resume.
[In order to apply for this position, please click "How to apply for this job" located at the bottom of the job order page, and you will receive the employer contact information. Employer has indicated the means listed are the only means they will accept to apply.
Days and Hours: [Full time. 1^st^, Monday-Friday; 8:00 AM to 5:00 PM [Training 9:00 - 5:30 (about 2 weeks) [Schedule to start 11:30 - 8pm
*[Pay: [$17.00 - $18.00 per hour. Depends on experience. Benefits are offered.
Veterans Preference
[Equal Opportunity Employer
]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}