Job Information
NTT America Solutions, Inc. Head of Services, Hong Kong in TKO, Hong Kong
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Director, Services is a people management role responsible for ensuring the delivery of Services to NTT clients. This role is responsible for ensuring the efficient operation, optimisation, and continuous improvement of Managed Services, Support Services and Technical Services. This role manages and deploys targeted Services programmes to help accelerate sales, client engagement and service delivery. This role collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.
What you'll be doing
Key Roles and Responsibilities:
Manages the financial performance of Services (Managed Services, Support Services and Technical Services), including growth, delivery profitability and technology innovation
Works towards executing the Services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team
Collaborates with senior leadership on the delivery of the roadmap development of service/product offers to be taken to market
Collaborates with senior leadership to define service/product value propositions that are easily understood
Creates strong interlocks between sales force teams and managed services delivery
Defines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of NTT clients
Defines a culture of continuous improvement within the team, implementing best practices and driving process enhancements
Continuously assesses and optimises service delivery processes, tools, and methodologies to enhance service quality
Oversees the development and execution of new delivery methodologies and ensures alignment to best practice
May approve content of bids and proposals to clients
Has insights of any deals in the pipeline to ensure a smooth transition from sales to delivery
Ensures service delivery excellence, identifying new business opportunities where applicable
Manages and mentors the team within remit to ensure achievement of team and individual objectives
Presents at seminars, work sessions and advanced workshops on relevant information technology aspects
Stays up-to-date with industry trends, emerging technologies, and best practices
Collaborates with vendors and partners to ensure seamless integration of third-party services within the services environment
Manages key metrics and trends, and provides insights to improve service delivery to senior leadership
Knowledge, Skills and Attributes:
Thought leader who possesses in-depth knowledge of Managed Services, Support Services and Technical Services, IT service management, and related technologies
Ability to stay up-to-date with industry trends, emerging technologies, and best practices
Extended knowledge of managed services concepts, IT service management (ITSM) practices, and industry best practices
Excellent understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data centre and collaboration
Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships
Excellent interpersonal and verbal and written communication skills
Excellent leadership qualities, including the ability to inspire and mentor a team
Excellent collaboration skills and are able to interact professionally
Ability to work in a team environment and contribute to their success
Ability to facilitate presentation of technical and complex matters to a diverse audience
Ability to analyse data and produce reports on issues and recommend resolutions
Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge
Ability to coordinate team activities and operationally plan and manage deliverables
Solid attention to detail
Ability to multi-task, set priorities and meet deadlines
Advanced knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable
Ability to work collaboratively with cross-functional teams and stakeholders
Academic Qualifications and Certifications:
Bachelor’s degree or equivalent in Information Technology or Business Administration or related
ITIL certification
Required Experience:
Significant experience in managing an information technology services team, preferably within a global matrixed organisation
Significant proven working experience in a large-scale organisation
Significant demonstrated experience working with vendors and/or service providers
Significant experience working in a team-oriented, collaborative environment
Significant experience in an IT Services role within an information technology services environment
Workplace type :
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.