Job Information
Arrow Electronics Value Add Services Operations Manager in Tlaquepaque, Mexico
Position:
Value Add Services Operations Manager
Job Description:
Arrow Electronics is looking for an Operations Manager to join our team in Mexico! This position will be part of the Value Added Services (VAS) group and provide Sales Operations functions in multiple Value Added areas.
This position will be responsible for managing the handoff of orders from the broader sales team and ensuring smooth and timely transition to the manufacturing teams for execution and customer delivery.
The Operations Manager will provide team direction and accountability around operational support for Arrow's manufacturing and Value Add service programs and will be instrumental in driving business strategy for VAS.
What You'll Be Doing:
Manage sales order processing including monitoring the system to ensure accurate receipt booking of sales orders, tracking sales shipment, delivery, billing and backlog activities and providing internal sales reports when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
Works collaboratively with other teams to drive improvements to order management, manufacturing and supply chain processes to best meet the needs of Arrow's customers
Manage and drive performance in typical Sales Operations activities such as Order Management, order maintenance, sales support concierge, material, resource and equipment constraints, Quote to Cash reporting and production scheduling.
Organizes team activities and interfaces with other teams to ensure operational services to customers and business teams meet internal & external customer service levels and operational KPIs
Implements service and team strategy plans and goals in collaboration with other teams
Drives employee engagement, training, coaching and development to achieve the goals of the business
Reviews business performance metrics, provides governance and resolution support
Implements and drives documentation and reporting of key metrics and results
Estimated team size: 20-30 FTE's.
Other duties as assigned
What We're Looking For:
Typically requires a 4-year degree and a minimum of 5 years of related experience; or equivalent work experience
Experience in a manufacturing and/or supply chain environment
Excellent verbal and written communication; must be fluent in English
Demonstrated ability to build effective and influential relationships at all levels
Be a self-starter, and enjoy a fast-paced work environment
Proven experience leading, managing, and motivating a team
Ability to manage operational and strategic functions
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package:
30 days of Christmas bonus
40% vacation premium
10 vacation days
Vision Assistance
Life Insurance
Healthcare Insurance
Food/Pantry Vouchers
Restaurant Vouchers
Savings Fund
Growth Opportunities, and more!
Apply Today!
Annual Hiring Range/Hourly Rate:
$48,658.33 - $71,106.75 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:
Full time
Job Category:
Business Support
EEO Statement:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.