Job Information
TEKsystems Claims Customer Service Representative in Troy, Michigan
As the Claims Customer Service Representative
If you’re ready to explore the next step in your career:
You’ll enjoy…
Career Opportunities – Tons of growth opportunities for your career
Standard Hours – Hybrid role (3-4 weeks of onsite training). Monday-Friday (9:30 am - 6:00 pm or 10:30 am - 7:00 pm)
- Training Schedule: M-F 8:30 am - 5:00 pm
Competitive Pay - $18.00-19.50 an hour (higher pay for Bilingual Representatives)
Expedited Interviews – Access to additional Resume support and pre-interview questions
Great Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)
A day in the role…
Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
The calls will be pertaining to a new homeowners claim or an existing claim
Will be required to answering basic questions such as: what is the status of my claim? all the way up to claim intake which sometimes can take up to an hour.
Navigate between multiple systems to find the answer
Research through the claim tool to be able to assist the customer and provide accurate information
Handle escalated calls as needed
Be the liason between proctor, the homeowner and the lender
Be able to be cool under pressure and handle upset customers
Be able to handle Spanish as well as English calls as needed.
Update case notes in the Claim system to ensure everything is documented and updated
Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Outbound calls are also often necessary.
Necessary Skills and Strengths:
Strong Computer Skills | Great Customer Service | Mortgage Loans | Loan Processing | Home Loans | Damage Coverage | Call Center | Data Entry | Insurance Payer Knowledge | Multi-Tasking | Fast Paced Environment
Core Experience:
Customer Service Representative
Call Center (2 years of experience)
Mortgage Loans
Loans Experience
Data Entry
Office Administration
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.