Job Information
IBM Systems Storage Support Engineer in Tucson, Arizona
Introduction
IBM Infrastructure is a catalyst that makes the world work better because our clients demand
it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity
threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all
support by our growth minded culture as we continue to drive career development across our
teams. Collaboration is key to IBM Infrastructure success, as we bring together different
business units and teams that balance their priorities in a way that best serves our client's
needs.
The Infrastructure group is responsible for building and maintaining the components, tools,
and systems that make up the Power, Z, Quantum Controls and Circuit Technologies. We are a
large team spread across the world with a wide array of specialties and projects, working on
everything from power management to silicon design.IBM's product and technology landscape includes Research, Software, and Infrastructure.
Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your Role and Responsibilities
Debuggers, creative problem solvers and solution finders wanted. DFSMS (Data Facility Storage Management Subsystem) Technical Support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis. Are you who we are looking for? Technical Support is an always-changing and exciting industry with room to exercise your creative muscles in a way that directly benefits IBM clients all over the world. You will be working with a team of well known experts in the mainframe industry -with many patents and publications to show for it -to solve complex and technical defect related problems.
DFSMS Technical Support provides client support and performs product readiness on IBM Z Storage Software Products. IBM Z Storage Software Products are commonly referred to as DFSMS. Most Fortune 500 companies rely on these products to manage their most critical data. Job responsibilities involve working within a team to assist in the analysis and resolution of client reported problems. Team members will also have the responsibility of managing client situations and maintaining customer satisfaction. A strong candidate should have good written and verbal communication skills and a strong programming or engineering background
Required Technical and Professional Expertise
-Knowledge or experience working with one or more of:
-Operating system administration, command usage, or troubleshooting and system internals (e.g., kernel, file system, networking, client-server, performance)
-Programming and scripting languages (e.g., C, Java, Python, or Shell)
-Data structure concepts and algorithms
Preferred Technical and Professional Expertise
-z/OS assembler, PL/X or SVC dump debugging experience
-z/OS support, development, test or system programming experience
-Client facing technical support professional experience
-Experiences working with a global team
About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.