United Spinal Association Jobs

Client Services Associate G+D ePayments is a global mobile security technology company headquartered in Munich, Germany. The company is part of the Giesecke+Devrient group. G+D ePayments has a workforce of 5,300 employees and generated sales of EUR 877 m in the 2019 fiscal year. More than 40 sales and partner offices as well as 20+ certified production and personalization sites and data centers ensure client proximity worldwide. G+D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their clients every day to secure payment, communication and device-to-device interaction. G+D ePayments is a technology leader in its markets and holds a strong competitive position. Job Summary: The Client Service Associate is responsible for providing the highest level of quality Client service, and ensuring excellent internal and external communication to support Client's day to day requirements. This includes order processing, facilitating material procurement and inventory management, coordination of production scheduling, sourcing of special packaging or solutions, coordination of logistics including product shipping, customs clearance and delivery, and invoicing. This position requires direct interface with Clients, suppliers and internal support organizations to ensure timely and accurate deliveries. A high level of responsiveness and service is required for all duties.Duties and Responsibilities: Act as a liaison between Clients and G+D team to provide first level Client support, coordinating both internally and externally as required. Manage communication with the Client and track work in progress (WIP) items on the CRM/Client dashboard. Including regularly scheduled calls to review and update all WIP items. Work closely with Clients on card designs and approvals, including coordination with SMEs where required. Manage approvals with the relevant Payment Schemes as required. Coordinate Client on site visits for press validations and tours ensuring all relevant departments are aware and can support the Client expectations. Manage the processing of Client sales orders to include order confirmation and compliance verification for feasibility, product/material availability, schedules, and other relevant areas. Establish production and delivery schedules through direct communication with the Planning and Scheduling group, or other G+D manufacturing facilities as needed. Support issuance requirements for client portfolios and assist clients to manage forecast and inventory to ensure no interruption to issuance. Support clients with inventory management by providing weekly or monthly inventory reports/order status reports. Review forecasted volumes with actual orders and manage changes with Clients, Sales and Operations. Work in conjunction with the Demand Analyst in the preparation of material and production forecasts to align with sales forecasts. Assist with submission and acceptance of orders to and from the LBA program (Load Balancing Application) to track orders with other G+D production sites, including any claim handling. Support Finance Department for preparation of month end invoicing. Verify pricing on Client PO's vs. quotations and/or Clients contracts. Some coordination required with third party vendors including brokers, freight companies and internal shipping department to ensure accurate and on time delivery. Secondary Responsibilities Provide second level support and backup to Client Services team as required Assist with training new team members as required Support with department efficiency projects as required Compliance with all company policies and procedures Key User Responsibilities Qualifications