Job Information
Mendocino County Sheriff's Office Sheriff's Technology Specialist in Ukiah, California
Sheriff's Technology Specialist
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Sheriff's Technology Specialist
Salary
$61,256.00 - $74,484.80 Annually
Location
Ukiah, CA
Job Type
Full-time Permanent
Job Number
24.204
Department
Sheriff's Office
Opening Date
06/24/2024
Closing Date
7/9/2024 11:59 PM Pacific
Description
Benefits
Questions
The Position
The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in the Sheriff's Office, should they occur.
Under direction, performs specialized technology hardware and software support duties emphasizing the installation, maintenance and routine administration of specialized computer, network and related systems within the Sheriff's Department; supports departmental functions pertaining to the procurement, installation, modification, and maintenance of computer hardware/software systems, network infrastructure equipment, and specialized electronics equipment; troubleshoots, researches and implements technology options and problems; communicates with vendors; prepares documentation of methods and instructions; and provides technical user support for department staff pertaining to assigned programs and systems.
The ideal candidate will have a working knowledge of specialized technology used by law enforcement in the mission of providing public safety.
Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.
Job Requirements and Minimum Qualifications
Duties may include but are not limited to the following:
Performs specialized technology activities emphasizing the procurement, installation, maintenance and administration of computer hardware/software systems, network infrastructure equipment, and specialized electronic equipment for the County Sheriff's Department.
Provides technical support and administration for one or more specialized departmental systems and/or applications; adds and removes users; sets up and changes passwords; monitors system resources and availability; monitors and oversees system security measures.
Installs computer, network and other electronics hardware and/or software; ensures timely and appropriate installation of system upgrades.
Performs application and system backups; plans, recommends and implements disaster recovery procedures.
Troubleshoots, researches and resolves system and equipment performance, integrity, security, access and other issues/problems within technical parameters; consults with department management, outside vendors and/or Information Technology Division staff regarding more complex system problems.
Communicates with department staff regarding system deficiencies and/or enhancement goals; assists with the identification of needs, desired outcomes and process adjustments; communicates with vendors regarding the feasibility and cost of such modifications; implements approved changes.
Reads and interprets computer printouts, reports and screen information; compiles and processes statistical and Ad Hoc data for departments, vendors and others; ensures that data is complete and accurate.
Participates on systems and/or applications development, enhancement and integration projects by performing assigned technical activities, e.g. installation and testing; makes system modifications as authorized; communicates with department staff to ensure that needs are being met and to relay any concerns or problems to the appropriate parties.
Provides technology training to end-users, employing a variety of methodologies to create instructional presentations; identifies repetitive user issues and either personally provides training or coordinates with vendors to provide more comprehensive training.
Recommends and implements system access policies and procedures; maintains system documentation and user instructions; maintains system service records and resource contacts.
Performs advanced technical administrative support work involving data compilation, technical reporting and other areas; sets up databases, spreadsheets, presentations, graphics and other documents; develops complex forms and templates.
Participates in forensic investigations involving computer hardware, software and other equipment.
Recommends the acquisition or retirement of systems and equipment based on department needs; communicates with vendors regarding software and hardware costs and availability; installs, maintains and provides user support pertaining phone, video, and other technology systems.
May serve as a lead worker over subordinate clerical or technical administrative staff.
Attends meetings, trainings and seminars; serves on committees and task forces.
Continuously communicates with supervisor regarding the status of assignments and projects.
Performs other related duties as assigned.
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience:
Four (4) years of increasingly responsible information systems and/or electronics technology support experience that emphasized equipment, hardware, and application troubleshooting and repair, as well as customer service. At least one (1) year in a law enforcement setting is highly desirable. An equivalent combination of education, training, and experience may also be qualifying.
Licenses and Certifications:
A valid California driver's license is required.
Knowledge, Skills, and Abilities
Knowledge of:
Methods and techniques of providing technology support, maintenance and administration including areas such as computer software installation, troubleshooting and testing.
Specialized technology needs pertaining to a law enforcement environment.
State, federal and local ordinances, laws, rules and regulations pertaining to law enforcement technology management.
Principles and practices of information technology customer service.
Routine technical programming and scripting techniques.
Data organization and access methods in computerized systems.
Standard business software tools such as database management, word processing, spreadsheet, e-mail, and Internet browser programs.
Methods and techniques of performing technical research, statistical compilation and report development.
Basic principles and practices of technology project management.
Standard business arithmetic, including percentages and decimals.
Skill in:
Using tact, discretion, initiative and moderately independent judgment within established guidelines.
Identifying technology related problems.
Responding to customer requests.
Researching, compiling and summarizing information, including statistical data.
Organizing work, setting priorities, meeting critical deadlines and following up on assignments with a minimum of direction.
Preparing cost estimates.
Applying technical knowledge to solve problems or accomplish tasks.
Communicating clearly and effectively, both orally and in writing.
Preparing clear and concise reports, correspondence and other written materials.
Establishing and maintaining effective working relationships within a customer service-oriented environment and with outside agencies.
Mental and Physical Abilities:
Read, analyze and interpret moderately complex technical information including technical procedures and government regulations.
Understand and carry out written and oral instructions with close attention to detail and accuracy.
Adapt to and plan for changes in assignment and in the work environment.
Work cooperatively and effectively with staff, customers, vendors and the public.
Coordinate and perform multiple tasks simultaneously in a consistent and accurate manner.
Investigate and evaluate information quickly and accurately and recommend an appropriate course of action.
Communicate technical information systems concepts in a timely and understandable fashion to non-technical personnel.
Work effectively with subordinates and superiors.
Interpret information that includes both abstract and concrete variables.
While performing the essential functions of this job, the incumbent is regularly required to walk, stand, bend and sit; use hands to operate a keyboard, grasp, handle, or feel objects; reach with hands and arms, above the shoulders and below the waist; speak and hear normal speech in person and on the telephone; and lift, carry, push and pull objects up to 20 pounds.
Selection Procedure & Other Important Information
Important Application Information:
It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply.
You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete.
Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.
Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application.
You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character.
Application materials are the property of Mendocino County and will not be returned.
It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified.
The provisions of this job bulletin do not constitute an expressed or implied contract.
Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list.
Special Testing: If you require special testing arrangements to accommodate a disability or religious conviction you must contact Human Resources at 707.234.6600 prior to the test date to make your requirements known. You must provide enough advance notice to allow Human Resources to properly review and evaluate your request.
Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.
This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date.
The County of Mendocino is an Equal Opportunity Employer
This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract.
SALARY
Compensation is based on a five-step salary range, with annual merit-based increases within the salary range.
RETIREMENT
Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to:
https://www.mendocinocounty.org/retirement
HOLIDAYS AND PERSONAL LEAVE
Mendocino County observes 11 paid holidays per year. Employees are granted 24 – 48 hours of personal leave annually, depending upon Bargaining Unit.
VACATION
Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years.
SICK LEAVE
Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually.
MEDICAL, DENTAL, VISION, AND LIFE INSURANCE
The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance.
HEALTH INSURANCE
For the most current information regarding Health Insurance please go to:
http://www.mendocinocounty.org/hr/ehb
EMPLOYEE ASSISTANCE PROGRAM
For the most current information regarding Employee Assistance please go to:
http://www.mendocinocounty.org/hr/eap
EMPLOYEE WELLNESS PROGRAM
For the most current information regarding Employee Wellness please go to:
http://www.mendocinocounty.org/hr/mcwow
LABOR CONTRACTS
For the complete list of most current labor agreements please go to:
http://www.mendocinocounty.org/hr/labor
01
This position requires possession of a valid driver's license. Do you have a valid driver's license?
Yes
No
Required Question
Agency
County of Mendocino
Address
501 Low Gap Road, Room 1326 Ukiah, California, 95482
Phone
707-234-6600
Website
http://www.mendocinocounty.org/hr
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