United Spinal Association Jobs

Hybrid Compensation: $77,250 annually, benefits include health, life, and dental insurance, internet allowance, paid time off, and 401(k), profit sharing.

The Manager, Career Services oversees the day-to-day functions and operations of the Career Services Department (CSD) team. This position coordinates services provided through EPGs adult demographic and Industry Bridge programs within the American Job Center. The incumbent works to recruit and engage partners and program participants with the goal of growing and enhancing the departments demographic and industry bridge programs.

The Manager, Career Services seeks to identify any weaknesses and irregularities in the delivery of CSD direct services and recommends strategies for improvement. The incumbent will ensure that processes are followed and activities take place to ensure the achievement of designated program goals, and outcomes.

Along with other grant programs, this position manages the delivery of Title 1 services under the Workforce Innovation and Opportunity Act (WIOA). The incumbent ensures that WIOA services are delivered to meet State and Federal guidelines and support EPGs achievement of its negotiated performance measures.

The Manager, Career Services reports to the Director, Career Services and works closely with other department managers and team leaders. The Manager, Career Services oversees the EPG team working within the American Job Center and will directly supervise the Coordinators within the team.

Essential Responsibilities: Program Operations

• Develop and maintain processes for the smooth and efficient delivery of CSD direct services
• Assist in the development and implementation of innovative recruitment strategies for CSD programs
• Provide support and guidance to the team to ensure the achievement of federal, state, and local performance goals
• Coordinate the delivery of career services as a partner within the American Job Center Community Network
• Coordinate special projects as required by EPG leadership
• Implement strategies for the evaluation and continuous improvement of CSD programs
• Create and implement plans for continuous improvement in the quality of customer service provided by the CSD frontline team and address customer complaints when they arise
• Supervise the CSD Coordinators to achieve their individual program goals
• Interview, select and train direct reports within the department
• Ensure that staff receives appropriate training to perform their jobs
• Conduct regular team meetings to improve the attainment of CSD goals

Partnerships and Engagement

• Attend State, regional and local events to network and promote EPGs adult demographic and industry bridge programs
• Engage and partner with government agencies and community programs within the region with the goal of expanding job seeker resources and expanding EPG demographic and industry bridge programs
• Collaborate with EPGs Education, Training and Assessments Department to enhance programming for job seekers
• Coordinate with the Business Services Department and to enhance readiness of CSD participants for employment with business partners
• Liaison with training providers to promote improved training programs to job seekers

Monitoring and Reporting

• Ensure that program performance measures are consistently met
• Ensure the adherence to policies and procedures by CSD's direct services staff
• Contribute to the development of policies and procedures to enhance CSD programs
• Prepare statistical data for strategy sessions
• Prepare reports as required by leadership and grantors
• Ensure that case management services are being provided in keeping with program and grant requirements

POSITION REQUIREMENTS To Be Successful in This Role Youll Need:

• A Bachelors degree, preferably in human services or a related field.
• Certification in workforce services
• Five years n workforce development, three of which should be in the provision of direct services in a performance-based delivery system or a combination of education and experience totaling the minimum requirements In depth knowledge of WIOA regulations, guidelines, and performance measures.
• Knowledge of employment and training services as it relates to federal, state, and other local workforce development goals, policies, and procedures

Other Highly Preferred Knowledge, Skills and Experience, and Key Characteristics:

• Demonstrated customer services and team building skills
• Exceptional communication skills Working knowledge of the Maryland Workforce Exchange or similar information systems
• Ability to interpret and convey complex policies and procedures to staff and customers
• Ability to present to individuals and large groups