Job Information
Kuehne+Nagel Time Critical Service Delivery Agent - Quick Logistics in Uxbridge, United Kingdom
As a Time Critical Service Delivery Agent, you'll be at the forefront of providing top-notch customer service and logistics support.
Your Role
This role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients informed on every detail, you'll be the linchpin in maintaining and enhancing customer satisfaction. Navigate through the complexities of international logistics, build lasting client relationships, and demonstrate a "can do" attitude. Join us in shaping the future of aerospace logistics, where each day brings new challenges and opportunities!
Your Responsibilities
Responding in a timely and professional manner to time sensitive shipping requests
Familiarising yourself with all special services we can offer to ensure customers are given all options available
Establishing the best transport solution (Express Air, Hand carry or Road)
Completing customs checks
Taking booking details, arranging collections/deliveries
Providing quotations and gaining 3rd party costings
Tracing and tracking of all shipments and keeping customers up to date proactively (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
Demonstrating a “can do” attitude and show that you are prepared to go the extra mile for the customer
Your Skills and Experiences
Extensive experience within the Airfreight industry, specifically dealing with time sensitive shipments
Outstanding customer service, influencing and consultative skills
Ability to work in a high-pressured environment
Excellent written and verbal communication and negotiation skills in English
Confident in using computer applications
Good at establishing working relationships and developing personal contacts
Good analytical and commercial awareness
Self-motivated with good judgment and decision making qualities #LI-KP1
Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.