Job Information
Robert Half Customer Service Representative in Valley Stream, New York
Description
We are offering an opportunity in Valley Stream, New York, for a diligent individual to join our client's team as a Client Services Representative. This is an early-stage investment firm that is growing rapidly.
Responsibilities:
• Respond to client inquiries promptly and professionally
• Manage and update account information accurately
• Collaborate with the investment team to address and resolve client needs
• Process customer credit applications with attention to detail
• Maintain precise records of customer credit information
• Monitor customer credit accounts and take necessary actions to collect overdue payments
• Answer inbound calls and make outbound calls as needed
• Handle data entry tasks and email correspondence efficiently
• Use Microsoft Excel and Word for various tasks
• Schedule appointments and manage order entries accurately
Requirements • Proficiency in answering inbound calls and managing inbound outbound calls effectively
• Prior experience in a call center customer service role
• Strong customer service skills with the ability to handle customer queries and complaints professionally
• Ability to perform data entry tasks accurately and efficiently
• Competence in managing email correspondence and responding promptly to customer inquiries
• Proficiency in using Microsoft Excel and Microsoft Word
• Experience in order entry and ensuring that all customer orders are processed in a timely manner
• Ability to schedule appointments effectively, ensuring no conflicts in schedule
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
• Ability to work effectively in a team environment and contribute positively to team operations
• Strong problem-solving skills, with the ability to identify customer issues and come up with effective solutions
• High level of organizational skills, with the ability to manage multiple tasks simultaneously
• Willingness to learn and adapt to new technologies and processes in customer service operations
• High level of integrity and professionalism in dealing with sensitive customer information.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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