Job Information
Veritext Legal Solutions Client Services Manager in Vancouver, British Columbia
Veritext is the global leader in litigation and discovery solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!
Overview:
Providing our clients with exceptional service is the foundation of our business. The Client Services Manager will drive day-to-day operations, proactively manage client requests and issues on cases and discovery matters while inspiring their team members to work together to exceed our clients' expectations.
What you'll do:
Maintain a culture committed to providing exceptional customer service to support our business objectives and growth
Manage the day-to-day tasks and workload for members of the Client Services team
Provide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessary
Develop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunities
Ensure timecards are completed accurately and on time for the processing of payroll
Ensure all client requests received via email and/or phone queue are met in a timely, pleasant and professional manner
Communicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are met
Resolve issues and escalate as needed to ensure prompt and accurate resolution
Who you are:
2-4 years of hands-on management experience
Customer service oriented with strong interpersonal skills
Ability to analyze workflow and effectively lead a team to meet clients' needs
Ability to manage internal and external issues with grace and solve problems creatively
Must possess excellent written and verbal communication skills
Prior knowledge of and experience working in the legal and/or customer service industry is preferred
Benefits:
Competitive compensation and total rewards package
Extended health coverage that includes medical, dental and vision benefits
Hybrid work structure (2 or more days in office depending on business needs)
Paid Time Off
3 personal/float days
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched RRSP to help you save for your future
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp – a fun-filled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!