Job Information
Oracle Oracle Fusion SaaS Support Engineer in United Kingdom
Job Description
Scope:
Reports to the UK Government Cloud Support Manager
Works as a Support Engineer in a UK Team
You will be expected to work additional out of hours, providing on-call support during evenings, weekends and public holidays on a rota system.
Responsibilities include:
Managing customer service requests and being the single point of contact.
Work on service requests by providing support, analysis, troubleshooting and collaboration with other Oracle Teams
Analyse information about the user’s issue and determines the best way to resolve their problem.
Provide phone support, performing problem recognition, research, resolution in a SaaS Environment or escalating issues to (Cloud Operations, Global Customer Support or Development)
Records and maintains accurate information within Service Request System (MOS)
Interfaces directly with customers to ensure their issues are resolved and a superior customer experience is provided
Coordinating, working with and following up on work performed by global teams
Career Level - IC4
Responsibilities
Excellent Knowledge of one of the following:
Oracle E-Business Suite HCM and/or Oracle E-Business Suite OTL / Oracle Fusion Cloud HCM and/or Oracle Fusion Cloud OTL
Previous experience of working in an HCM Helpdesk environment
UK Government Security Clearance (or willingness and eligibility to be successfully security cleared) (NSC/Security Clearance required or ability to be security cleared)
UK National / British Citizen – candidate must hold a UK Passport.
UK National and resident in the UK for the past 5 years
BA Honours/Science Degree
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About Us
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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