Job Information
Steris Field Service Representative I Job Details | Steris Corporation in United States
Field Service Representative I
Req ID: 43574
Job Category: Service/Technical Services
Sudbury, ON, CA, P0M0A6
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Field Service Representative is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.
Duties
Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently.
Perform preventive and corrective maintenance required on STERIS product lines, related product lines, and competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
Actively promote, support and maintain remote monitoring and diagnostic equipment.
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform installations in a lead capacity as required. Perform conversions on standard equipment (e.g. Amsco sterilizers) as required. Scientific Technicians may perform NIST traceable calibrations.
Provide guidance and assistance to entry-level technicians. May be a mentor during initial sponsor period.
Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.
Work closely with District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Actively seek continuing education opportunities.
Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
Respond to routine Customer and sales questions regarding equipment operation and performance. Identify opportunities, sizing, utility requirements, on-site visits, and pre-installation evaluations.
Maintains courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
Required Experience
Education/License Requirements
Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred.
High School Diploma or GED with minimally two years’ relevant experience required.
Experience/Skills Requirements
Excellent interpersonal and Customer communication skills.
Strong technical and troubleshooting skills
Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
Strong organizational and problem-solving skills
Ability to work independently without supervision.
Flexibility to handle multiple and changing priorities.
Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
Valid driver’s license.
Working Conditions
Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
Must perform work from floor level to above shoulder height. Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100+ pounds periodically (2 per year).
Must climb ladders and/or scaffolds and work above floor height. Must crouch, stoop or squat to work inside or under equipment, or move through low headroom spaces.
Position requires routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders.
Walking great lengths at a time and standing for extended periods of time
Able to work in tight spaces.
Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force.
Standing for extended periods of time
Work in and around hospital personnel, sensitive medical equipment and patients.
Must travel to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues. May be subject to customer drug testing, customer specific safety training, or customer SOP training.
Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00 AM to 5:00 PM workday and weekends.
Required to live within 50 miles of the center of the territory.
Commute within assigned territory is compensable after the first 30 minutes (or 25 miles) of drive time in the morning and the last 30 minutes (or 25 miles) of drive time in the evening.
The expectation is that all FSR I’s pass an assessment for promotion to FSR II by no later than their 4th annual review with STERIS. Continued employment with STERIS in an FSR capacity is dependent upon the successful completion of the assessment and promotion to FSR II.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
Req ID: 43574
Job Category: Service/Technical Services
Sudbury, ON, CA, P0M0A6
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