United Spinal Association Jobs

PART-TIME

Peer Recovery Engagement Specialist – Bilingual

Who We Are

CHESS Health, based in Rochester, NY, is a rapidly growing healthcare technology, software and services company focused on addressing the crisis of substance use disorder (SUD). CHESS is the developer of a smartphone app, Connections, used by individuals in treatment for and recovery from SUD. The platform consists of three products: ePrevention eIntervention, and eRecovery. These products include smartphone applications for patients, their families, and their care team, web-based referral management, digital cognitive behavioral therapy lessons, as well as an analytics and benchmarking engine. CHESS Health customers also include SUD treatment providers, state and local governments, and health plans.

The Position

CHESS is looking for peer recovery engagement specialists who have a passion for helping others who are seeking to recover or sustain their recovery. A requirement for the role is to have real-life, personal experience with drug/alcohol addiction and recovery and a passion for helping others who are seeking to recover or sustain their recovery.

The role of the Peer Recovery Engagement Specialist is to support individuals and the entire online peer community via our mobile app by:

• Leading and moderating online discussion groups and video-based peer support groups

• Moderating the social wall posts

• Congratulating and messaging individuals regarding recovery milestones

• Offering encouragement to individuals as needed

• Guiding individuals to the many features of the App that are most relevant for them

• Researching and finding new audio, video, and written content that can be uploaded to the Discover section of the App

• Researching and finding new recovery resources and resources that address social determinants of health that can be uploaded to the Discover section of the App

• Providing feedback to the developers and product managers on app functionality

• Escalating issues to providers, per a written escalation plan, as necessary

• Utilizing analytics to measure effective digital engagement

• Sharing ideas and developing engagement strategies with CHESS team members

• Developing discussion prompts related to recovery, motivation, self-improvement, and mental wellness

Work Schedule, Location, and Compensation

• The position is part-time, with the following schedule options reflected Eastern Standard Time

• Priority need and first preference for candidates who can work: Thursday 8am-1pm or 5pm-10pm, Friday 8am-1pm, Saturday 8am-5pm or 8am-1pm, Sunday 8am-5pm or 8am-1pm

• Additional consideration may be given for candidates who can work: Tuesday 8am-1pm and Wednesday 8am-1pm

• The position will work remotely from a dedicated home office

• The position pays $24.00/hr. if currently PRSS-certified or $20.00/hr. if not currently PRSS-certified

Your Value Proposition

The role of Peer Recovery Engagement Specialist requires:

• Several years of lived experience with SUD addiction and recovery

• Must possess certification – i.e. a Certified Peer Recovery Specialist (CPRS)

• Bilingual in Spanish and English, both written and verbal

• Live a healthy lifestyle and able to discuss activities for individuals to engage in

• Attended formal peer recovery specialist training

• Experience required with care coordination, working on a multidisciplinary team, smartphone, web-based, and Microsoft Office applications

• Excellent written and verbal communication, exhibiting an authentic voice

• Empathy, with the ability to read something unpleasant from an individual and “be ok with it” or access supervision if triggering

• Relationship-building; ability to find creative ways to engage individuals, easily make conversation with people (not scripted discussions), and ask open-ended questions

• High energy with an outgoing personality, positive outlook on life, and ability to find success/positives in difficult situations

• A person-centric/customer-centric approach to your work

• Embrace flexibility to create positive change

• Excellent organizational skills, and able to balance supporting multiple customers simultaneously

• Willingness to be a team player in supporting colleagues, sharing best practices, and contributing ideas to make colleagues, CHESS Health, and its customers more successful

• Experience with hospital-based peer work is a plus, but not required

Our Value Proposition

• Competitive compensation and benefits, including a company-paid employee health plan option effective your first day of employment

• Opportunities to provide new and innovative solutions to business challenges

• Our teams ensure every customer interaction is exceptional; as such, you will be the driving force behind our high-level customer interaction

• A collaborative work environment, where you will be surrounded by highly motivated and passionate people all working together toward the same goal

CHESS Health is an Equal Opportunity Employer and prohibits discrimination of any kind during the hiring process, including but not limited to discrimination based on race, color, sex, disability, protected Veteran status, nationality, religion, age, pregnancy, sexual orientation, gender identity, genetic information, or any other non-merit-based factor. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process and to perform essential job functions. Please contact us to request an accommodation.