Job Information
Dubai Holding Team Leader - Guest Services - Jumeirah Marsa Al Arab -Hotel in United States
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for a Team Leader to join our Guest Services team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
To collect luggage from guest rooms within 8 minutes of receiving request.
To deliver luggage to guest rooms within 10 minutes of the guest checking in.
To ensure all standards that apply to the bellmen and doormen are cascaded to all colleagues and followed accordingly.
To escort guests to rooms as and when required and to ensure the standard for rooming is cascaded to all colleagues.
To ensure all storage spaces for the Concierge Team (Luggage Room, Basement, storage rooms, Concierge cupboard, etc) are kept clean and tidy and that departmental housekeeping is of a high standard.
To guarantee procedures are followed for Luggage Drop Off, Luggage Pick-Up, Long-Term Storage, logging books, HotSOS and radio usage, To Be Called For, are updated, correctly implemented, and consistently followed by all colleagues.
To ensure all guest items are delivered and stored safely and securely, and that policy is adhered regarding manual handling and that this is cascaded to all colleagues.
To work together with the Health & Safety Concierge Representative in ensuring all records for the bellmen and doormen team are updated and best practices are in place.
To assist Concierge Management in ensuring all mandatory training is completed on time by the bellmen and doormen teams.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Experience of minimum 1 year in 5 star luxury property.
Professional appearance and demeanor, reflecting the luxury brand image of Jumeirah.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Strong communication skills, both verbal and written, to effectively interact with guests and team members.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.