United Spinal Association Jobs

As our global footprint expands, we seek a Software Technical Support Specialist to join our Engineered Materials group. This role will be a remote-based position from within the UK.

As a Software Technical Support Specialist, you will be responsible for the following:

• Ticket management within the support team and responsible for meeting all customer SLA’s.

• Scoping, planning, specifying, testing, and delivering new and existing software features and releases.

• Adhering to best practices used within the development team.

Day to day you will be a working member of the support team which includes, resolving customer issues and problems in an agreed timeframe.

• You will also be expected to produce specifications in relation to change request by customers.

• You will be expected to develop quality solutions to any change requests, in a timely manner, which meets the needs of the business and its customers.

• You will have customer-facing experience, interacting with customers as and when required.

• You will keep abreast of new technologies and promote the benefits of using them.

• Actively managing your ticket queue and keeping customer appraised of progress.

• Analysing and resolving of customer issues.

• Meeting all customer SLA’s which align to operational KPI’s.

• Analysing requirements and produce specification documents.

• Bug fixing and software development in Java.

• Design, write and implement efficient and performant code.

• Adhering to best practices used within the development area.

• Adhering to quality development standards including unit and regression testing.

• Delivery of software to specification, timescales, and deadlines.

• Providing excellent customer service, interacting with customers as required.

• You will keep abreast of new technologies and promote the benefits of using them.

• Assist with OAT and UAT

• Perform any other tasks or duties assigned by your manager or the Leadership team.

• Actively commit to self-development.

To attend all internal and external meetings and training courses.

• Technical background with a good degree in Engineering, Physics, IT, Mathematics, or equivalent experience.

• Must have a background in Java and be competent in writing Java code.

• Ability to work well under pressure with excellent analytical and problem-solving skills.

• Ability to work closely and develop long term professional relationships with customers.

• Excellent communication and interpersonal skills.

• Enthusiasm, commitment, motivated self-starter, and team player.

What you'll experience working for ULS:

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125+ years and is deeply ingrained in everything we do.

• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

• Total Rewards: Competitive remuneration, annual bonus, flexible working arrangements, annual paid leave, plus a strong commitment to corporate responsibility and sustainability efforts. All employees receive 2 Volunteer Days off per year to spend participating in an array of volunteer activities

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal. Curious? To learn more about us and the work we do, visit UL.com

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A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.

The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.

We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world.​ Our science is your advantage.

Mission: Working for a safer world

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.