Job Information
Medtronic Customer Service Representative with German Language in Warsaw, Poland
Careers that Change Lives
Use excellent communication and customer services skills to provide customers with accurate, consistent and timely operational support as part of Medtronic Center of Expertise. Provide high quality standard support services to the Regional Offices and Medtronic Sales Force by demonstrating a good knowledge of Medtronic products, tools, processes and policies with the ability to monitor information flows as well as resolving incoming issues. Contribute to the company goals in the areas of customer satisfaction.
A Day in the Life
• Process Order Entry (e.g. automated, manual): creation in SAP, price & availability, billing, sample & demo orders, archiving etc.
• Handle all incoming orders covering the OE processes in a timely manner.
• Ensure CRM tool is enriched with relevant customer specificities.
• Act effectively to resolve various issues in cooperation with supervisor/coordinator and other team members if required.
• Contribute to Customer Complaint Management – performing root cause analysis, apply corrective and/or preventive action, communication with supervisor at team level.
• Actively participate in department/organization projects or initiatives, which may lead solution development for one of the areas.
• Liaise closely with other departments to coordinate efficient and timely processing of shipments and delivery.
• Maintain professional communication with internal stakeholders to provide high quality service to customers.
• Actively participate in the team’s and organization’s daily life to build close professional relationship with co-workers.
Must Haves
• Bachelor Education
• Computer literate
• English language skills at B2 level, both spoken and written
• German language skills at B1 level, both spoken and written
• Solution driven & Customer focused, ability to adopt methods to achieve targets to overcome roadblocks
• Team player, able to work independently
• Flexible
Nice to Haves
• Italian or French language – nice to have
• Experience with SAP
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Hybrid work
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
When joining Medtronic, you’ll become part of a company that is recognised as a Top Employer for 2022 in multiple countries throughout Europe. Every day we strive to engineer the extraordinary all the while delivering excellent employee experiences and practices benefitting you and your career. Read more about Top Employers (https://www.top-employers.com/en/certified-top-employers-search/) .
Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary .
Your Answer
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#LI-Hybrid
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.