United Spinal Association Jobs

JOB REQUIREMENTS: United States - WI - West Bend Invoicing and Pricing Manager Full-Time, Permanent Richmond, SLC, West Bend, Brossard, or any state or province where Graymont operates Graymont is seeking an Invoicing and Pricing Manager based in Richmond, SLC, West Bend, Brossard, or any state or province where Graymont operates. Reporting to the Director of Logistics and Customer Service, North America, the Invoicing and Pricing Manager will lead a team to deliver exceptional customer service, focusing on freight payables, pricing setup, and invoicing across North America. This role requires strong JD Edwards expertise, analytical skills, and process improvement capabilities to manage Order to Cash (O2C) activities and ensure efficiency through root cause analysis and control implementation. Responsibilities Provide strategic leadership to enhance profitability for Graymont through timely and accurate invoicing and freight/pricing administration. Supervise and manage all freight and pricing entry processes as well as invoicing processes; Assures the timely and accurate entering and maintenance of all credit/debit orders, freight rates, pricing and accessorial charges and adjustments in JDE. Assures regular audit, management and maintenance of payables and invoices. Works closely with Sales and Distribution to optimize billable freight to payable freight ratio. Establish service levels and requirements for the team. Ensures compliance with new quality standards and service level agreements. Foster a culture of continuous improvement and exceptional customer service. Lead continuous improvement opportunities for systems and processes within the role to foster further simplification, visibility, and efficiency. Develops, implements, and updates standard operating procedures for department. Act as a liaison between the invoicing/pricing team and other functions to ensure quality/timely inputs and outputs, customer and carrier questions and problems are resolved, processes are reviewed for further enhancement and streamlining and that quality assurance methods are implemented to ensure consistent and high-quality service delivery. Provide training, guidance and support across the business and with relevant stakeholders on compliance, documentation and processes. Develop and monitor key performance indicators (KPIs) to assess the effectiveness of the department. Produces management presentations, with a focus on identifying key performance metrics, targets, and action plans. Recruit, coach and develop invoicing CSR employees to reach higher competencies and empower them to make decisions commensurate with their abilities. Evaluate invoicing staff according to best-in-class practices and agreed upon metrics. Identify opportunities for process automation and continuous process improvement.; Support the integration of new systems and subsequent reporting changes. Provide and coordinate back-up freight/invoicing duties as necessary. Partners with IT to leverage data and develop analytics, insights, recommendations, and solutions to create business improvements. Build and maintain strong customer relationships by addressing complex issues and escalations and by working with the sales team to define and provide value added services. Provide solutions to complex invoicing issues. Implement and manage yearly NA price increase process; manage various data streams for freight & product prices and be responsible for the price change upload process with accuracy, consistency, and efficiency. Manage reason code process, freight reconciliation G/L requirements, and month end close obligations for North America Interface with internal and external auditors on controls and processes and follow-up of action plans from their audit recommendations, as well as the prepa To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQwMTkyLjg3NzBAZ3JheW vbnRjb21wLmFwbGl0cmFrLmNvbQ ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQwMTkyLjg3NzBAZ3JheW1vbnRjb21wLmFwbGl0cmFrLmNvbQ