Job Information
TEKsystems IT Plant Support Analyst in West Bend, Wisconsin
Job Title: IT Plant Support Analyst
Description: Are you passionate about IT support and looking for a flexible part-time role? Join our team as an IT Plant Support Analyst! This position offers 16 to 20 hours per week, with a first shift schedule (8 am to 5 pm). We are open to multiple ways to achieve these hours. This role is 100% onsite with some on-call and travel responsibilities. Candidates must have their own vehicle. This is a 6-month contract with the possibility of extension.
As an IT Plant Support Analyst, you will play a crucial role in providing technical support to our plant locations and contributing to global IT projects. You will ensure that service level agreements for IT systems and functions are met, including workstations, phones, servers, networking equipment, and network-connected lab and plant equipment. You will also coordinate and communicate global IT system outages and support the plants during downtime. This role involves working closely with various global IT teams and business units to support technologies critical to plant and business applications, ensuring their performance, availability, and security.
Key Responsibilities:
Provide support and follow-up to partners with hardware, phone, or other identified IT support items or process issues.
Identify and address trends in support issues, correcting the root cause or working with the appropriate team to do so.
Diagnose, repair, install, perform, or facilitate upgrades on IT-supported software and hardware according to standard operating procedures.
Focus on proactive support and direct work to the proper support teams.
Maintain communication with partners during the resolution process, ensuring ownership of the issue.
Utilize the Service Management tool to enter and update issues and requests until complete.
Communicate system outages to those affected at assigned plant(s).
Roll out new processes, hardware, or software.
Work with contractors and engineers to ensure policies are understood and followed.
Provide 24x7 support for the plant/region as needed.
Top Skills Required:
Troubleshooting (Software/Hardware/Mobile Devices)
Basic Networking Troubleshooting and CAT 6/Fiber/Coaxial Cabling
SCCM/Intune
Excellent Customer Service (Soft Skills)
Enterprise Required Skills:
Troubleshooting
Active Directory
Customer Service
SCCM
Network Support
Office 365
Technical Support
CAT6
Fiber Optic Cable
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Bend,WI.
Application Deadline
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.