Job Information
TEKsystems Service Desk Technician in West Bend, Wisconsin
Job Title: Service Desk Technician
Job Description:
We are seeking a motivated and skilled Service Desk Technician with 6months to 3 years of experience to join our dynamic team. As a Service Desk Technician, you will play a crucial role in providing technical support and ensuring the smooth operation of our IT systems. You will be part of a collaborative team dedicated to delivering exceptional service to our end users.
Key Responsibilities:
Provide support for computer hardware, software, and applications.
Troubleshoot and support mobile devices, including iPhones, iPads, and Android devices.
Maintain and adhere to service level agreements (SLAs).
Communicate technical solutions effectively to end users.
Offer one-on-one training sessions for end users to enhance their technical skills.
Appropriately escalate issues to the next level of support when necessary.
Required Skills and Qualifications:
A+ certification or equivalent experience.
Proven experience in a service desk or helpdesk role, with a focus on troubleshooting and technical support.
Proficiency in supporting and troubleshooting Windows 10 and Office 365.
Experience with mobile device support, including Android, iPhone, and iPad.
Familiarity with enterprise ticketing systems, with preference given to experience with ServiceNow.
Strong knowledge of Active Directory and password reset procedures.
Excellent communication skills and the ability to explain technical concepts to non-technical users.
Ability to work effectively in a team environment and manage multiple tasks simultaneously.
Additional Information:
Join a team of 5 dedicated professionals providing level 1.5 support.
Opportunities for growth and advancement within the company.
Collaborative and supportive work environment.
Pay and Benefits
The pay range for this position is $20.80 - $20.80/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in West Bend,WI.
Application Deadline
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.