Job Information
WestRock Company Project Coordinator in West Chester, Ohio
The Project Coordinator (PC) is responsible for managing the coordination of the packaging/display information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.
Duties/Responsibilities:
- Manage the customer experience:
Quotes; Orders; Schedules/Tracking; Expediting; Shipping; Inventory Management; Reporting
Estimating: Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.
Orders: Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.
Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs
Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted
Process customer/account specific reports, as needed; i.e. open order/status reports, etc.…
Meetings
Create, facilitate and attend new item meetings as required
Attend production meetings to ensure order tracking and fulfillment
Create & facilitate customer and/or plant specific cadence meetings for accounts, as required
Visit key customer and vendor locations to enhance ongoing business relationships
Organize and communicate customer feedback relative to company/plant/service performance
Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
Provide innovative ideas relative to service, sales, and process/procedures
Adhere to WestRock values and operating principles
Other duties as assigned
Qualifications:
High school diploma or GED required; Post-secondary education preferred
Experience in customer service/account management preferred
Experience in printing or packaging preferred
Strong written and oral communication skills required
Project management, problem solving, and analytical skills
Excellent organizational & time management skills
Ability to multitask and complete tasks efficiently and accurately
Attention to detail and ability to prioritize is essential
Must be proactive, a self-starter/takes initiative
Ability to resolve conflicts and develop teamwork
Personal computer experience and knowledge of Windows applications and Microsoft Office
Ability to work with cost systems and estimating reports
WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.