United Spinal Association Jobs

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 co Job title: Quality Manager Job Description: We are currently hiring a Quality Manager to join us in a remote, work at home role. Key areas of responsibility: Identifies and understands quality needs of the Program. Conducts needs analysis, studies and confers with all functions to determine requirements. Is accountable for implementation and monitoring of process to exceed Client provided Member experience metrics goal Coaches and develops quality staff to ensure high degree of measurable success. Provides specific qualitative and quantitative data to Operations Team. Closely interacts with all stake holders to deliver word class quality program Must be well versed in the process of holding calibration sessions , Understand and articulate the clients Quality requirements to the internal team Conduct One on Ones with next level Skills/experience needed to be successful: Bachelors degree or equivalent work experience Six sigma green belt or at least a good understand of continuous process improvement procedures preferred. Min 7 years of experience needed in a call center managing inbound calls including minimum of 3 yrs. of experience as Quality Manager or Assistant Manager -Quality Experience in Managing Healthcare programs preferred. Excellent written and verbal communication skills required to present and interact with wide variety of internal and external customers. Should be well versed in using MS office tools Must be detail oriented with a good observation skills. Ability to present to present data to the clients and stakeholders. Should have good analytical skills to analyze, identify and solve the issue. Ability to demonstrate innovation, and problem solving skills when making decisions. Salary: $60,000 to $75,000 Sagility Offers Competitive Benefits Including: Medical Dental Vision Life Insurance Short-Term and Long-Term Disability Flexible Spending Account Life Assistance Program 401K with employer contribution PTO and Sick Time Tuition Reimbursement Join our team, we look forward to talking with you! An Equal Opportunity Employer/Vet/Disability Location: Work@Home USAUnited States of America

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity