Job Information
Vail Resorts Team Lead Guest Communications in Whistler, British Columbia
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
RSP Options (after 12 months or 2000 cumulative hours of service)
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Specifications:
Expected Pay Range: $22.00 - $28.43 / hour
Shift & Schedule Availability: Full Time Available
Skill Level: Advanced
Job Responsibilities:
Provide insights on guest experience by analyzing qualitative/unstructured data and identify areas for improvement: This includes our post-trip survey program, guest services feedback forms, social media channels, and enquiries via our department inbox.
Identify customer insights and market trends and communicate findings at the executive and managerial level. Act as liaison between external research companies, the GX team in Broomfield, and department leaders and establish a structure for regularly sharing GX insights.
Interact with guests in a positive and professional manner, respond to email enquiries (both internally and externally generated). Social media monitoring and engagement on all channels as needed. Manage Whistler Blackcomb Trip Advisor accounts.
Building and maintaining strong inter-departmental relationships will be an important focus of the position. Ad-hoc cross-departmental projects.
Provide training, guidance and support to junior staff. Ensure that scheduling, payroll, cash outs, Employee reviews and progressive discipline are managed appropriately. Coordinate hiring, training and professional development.
Manage Whistler Blackcomb’s daily weather & operational communications (TOM, weekly activity report, #WBOps tweets, and edits to the Whistler Blackcomb website as need be) including: messaging, composition, recording, and results tracking.
Ensure accuracy for the Epic Mix App and Lumniplan Updates.
Work cohesively with Alpine Office, Public Relations and Product, Sales and Services to ensure clear and concise communication.
Work closely with the PSS leadership team. Coordinate job share’s within the PSS division.
Job Requirements:
Demonstrate our core values: Be Safe, Do Good, Do Right, Service Others, Drive Value, Have Fun, Be Inclusive
Exceptional Service Skills
Superior oral and written communication skills
Effective conflict resolution skills. Proven strength in problem solving and an ability to make decisions
Ability to plan and execute projects with minimum supervision
Advanced spreadsheet (excel) skills
Statistics course or background
Proven analytical skills
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 507567
Reference Date: 03/05/2025
Job Code Function: Product Sales/Scanning