United Spinal Association Jobs

POSITION SUMMARY: The Fraud Analyst is responsible for the prevention, detection and monitoring of potential fraud across all banking channels. The Fraud Analyst must work independently as well as with other department members to expediently investigate suspicious activity. The Fraud Analyst may meet with customers and/or employees to interview and validate information while maintaining confidentiality. The qualified incumbent ensures all bank associates have a clear understanding of the bank's fraud procedures and conducts internal trainings annually.

ESSENTIAL FUNCTIONS:

• Effectively oversees the DTS (Dispute Tracking System).
• Reviews potential fraud cases identified in Verafin.
• Provides fraud subject matter expertise when collaborating with card processor and network partners.
• Collaborates with Bank's debit card processor to prevent fraud and launch recovery efforts where needed.
• Investigates cases of potential elder abuse.
• Working with the Security Officer, liaise with law enforcement and other agencies and partners as required.
• Identifies all possible avenues to recover funds and/or property obtained by fraud.
• Efficiently and accurately completes daily operational duties.
• Develops and implements Fraud Risk processes, tools, policies, standards, and procedures in alignment with the institution's Enterprise Risk Management.
• Reviews and updates fraud procedures and communicates any changes to staff as appropriate.
• Prepares monthly dashboard report for senior management.
• Trains and provides assistance to team members to appropriately respond to customer queries in order to improve the overall customer experience through the resolution of customer complaints in a timely manner
• Provides fraud training to bank associates.as required.
• Attends scheduled staff meetings, applicable conferences and/or training events.
• Acts affirmatively in all activities under his/her control in conformance with the bank's Affirmative Action and Equal Opportunity programs to achieve the bank's goals and objectives.
• Other job-related duties as may be assigned.

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS

• Bachelor's degree preferred in business, finance, or related field and/or three (3) to five (5) years' experience in bank fraud investigations or some comparable combination or education and experience.
• Experience with debit card processing.
• Experience with MasterCard and/or Visa card processing preferred.
• Experience with Fiserv debit card processing preferred.
• Strong written and verbal communications skills.
• Ability to analyze situations and provide guidance as to the appropriate course of action. Knowledge of Bank products and services and legal processes pertaining to same.
• Ability to operate a PC, proficient in Microsoft Outlook, Word, Excel, and other various software programs.
• Knowledge state and federal bank regulations as well as compliance requirements.
• Knowledge of the COCC Core Insight system is preferred.
• Knowledge of Microsoft programs preferred.

Windsor Federal Bank is an Equal Opportunity Employer.

Windsor Federal Bank offers a competitive salary and full benefits package. For consideration for this position send resume to:slevasseur@windsorfederal.com Windsor Federal Bank, 270 Broad Street, Windsor, CT06095 An Equal Opportunity Employer