Job Information
Robert Half Customer Service Supervisor in Winston Salem, North Carolina
Description We are seeking a dedicated Customer Service Supervisor to join our team in Winston-Salem, North Carolina. In this role, you will be an integral part of our healthcare team, focusing on enhancing the customer experience and ensuring the smooth operation of our customer service department.
Responsibilities:
• Overseeing the customer service team and enhancing service procedures to improve customer satisfaction.
• Handling complex customer service issues and ensuring timely resolution.
• Monitoring and analyzing customer service performance metrics to drive improvements.
• Coordinating with the team to handle healthcare claims-related inquiries from customers.
• Utilizing CRM tools to maintain and update customer records and track interactions.
• Implementing strategies to improve quality of service, productivity and profitability.
• Collaborating with team members to understand their challenges and identify improvements.
• Providing guidance and support to the team, fostering a supportive and cohesive work environment.
• Ensuring adherence to company policies and regulations related to customer service.
• Leading and motivating the team to meet and exceed their performance goals. Requirements • Minimum of 3 years of experience in a customer service role
• Proven experience in answering inbound calls effectively and professionally
• Proficient in handling healthcare claims
• Knowledge of claim adjudication processes and procedures
• Experience using CRM (Customer Relationship Manager) software
• Excellent customer service skills, with the ability to resolve issues promptly and effectively
• Ability to supervise and lead a team, ensuring high-quality customer service at all times.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .