Job Information
Oracle Principal Program Manager-ProdDev in ZAPOPAN, Mexico
Job Description
Provisioning CoE team is looking for passionate, innovative, and talented team players who put customer success above everything, we provide Accelerated Provisioning Resolution to achieve the Accelerated Activation Experience for Oracle’s customers. The team oversees the manual and automated provisioning processes and is the business owner of provisioning automation for all Cloud services. The team drives the centralization of provisioning processes across all services.
Responsibilities:
Developing the long-term strategy and vision for continuous improvement of provisioning performance
Identifying, documenting and adopting best practices to improve provisioning experience
Operational ownership of provisioning for all Oracle Cloud offerings
Author and contribute to customer facing user guides, notifications and Self-Service Provisioning interfaces
Partner with business counterpart, product development teams to drive solution to reduce provisioning frictions
Build and enhance automated end-to-end monitoring/smart alerting to reduce the provisioning cycle time
Work with SaaS, Tech, GBU Product strategy teams, Development release teams and Oracle Cloud Framework solution teams to improve the provisioning experience across all products
Drive standard root cause analysis and defect/enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releases
Develop standards and controls to reduce release defects and regression
Preferred Qualifications and Skills:
MBA/BS/B Tech/BE/M Tech degree with 9+ years of experience with a good academic background.
Team player who can work well with team members in a collaborative environment
Successful candidates should demonstrate high attention to detail, problem solving and analytical skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness.
Strong ability to solve operational problems, with ability to identify and automate common routines
Dedicated team player, and excellent communication skills.
Good Knowledge on Incidents/Request and Change Management process
Identify defects and work with different technical teams in analyzing and following up on the issues
High degree of professionalism and integrity
Prior knowledge on the quoting, ordering, billing, cloud provisioning solution application is a plus
Experience with cloud products and cloud infrastructure
Prior provisioning process experience is a plus point.
Knowledge in any technology like SQL/Java/Web Technology is a big plus point.
Career Level - IC4
Responsibilities
Provisioning CoE team is looking for passionate, innovative, and talented team players who put customer success above everything, we provide Accelerated Provisioning Resolution to achieve the Accelerated Activation Experience for Oracle’s customers. The team oversees the manual and automated provisioning processes and is the business owner of provisioning automation for all Cloud services. The team drives the centralization of provisioning processes across all services.
Responsibilities:
Developing the long-term strategy and vision for continuous improvement of provisioning performance
Identifying, documenting and adopting best practices to improve provisioning experience
Operational ownership of provisioning for all Oracle Cloud offerings
Author and contribute to customer facing user guides, notifications and Self-Service Provisioning interfaces
Partner with business counterpart, product development teams to drive solution to reduce provisioning frictions
Build and enhance automated end-to-end monitoring/smart alerting to reduce the provisioning cycle time
Work with SaaS, Tech, GBU Product strategy teams, Development release teams and Oracle Cloud Framework solution teams to improve the provisioning experience across all products
Drive standard root cause analysis and defect/enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releases
Develop standards and controls to reduce release defects and regression
Preferred Qualifications and Skills:
MBA/BS/B Tech/BE/M Tech degree with 9+ years of experience with a good academic background.
Team player who can work well with team members in a collaborative environment
Successful candidates should demonstrate high attention to detail, problem solving and analytical skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness.
Strong ability to solve operational problems, with ability to identify and automate common routines
Dedicated team player, and excellent communication skills.
Good Knowledge on Incidents/Request and Change Management process
Identify defects and work with different technical teams in analyzing and following up on the issues
High degree of professionalism and integrity
Prior knowledge on the quoting, ordering, billing, cloud provisioning solution application is a plus
Experience with cloud products and cloud infrastructure
Prior provisioning process experience is a plus point.
Knowledge in any technology like SQL/Java/Web Technology is a big plus point.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer